ETQ Quality Vision 2020
Inspire Excellence

March 2–6
Hilton Miami Downtown

Special Keynote Speaker, John Rossman
Think Like Amazon—Build A Culture of Innovation

Vision 2020 keynote speaker John Rossman will reveal how to build a culture of innovation leveraging operational excellence and quality.

Overview

Inspire Excellence

ETQ Quality Vision is ETQ’s new spring customer conference, making its first annual appearance in sunny Miami, Florida. ETQ Quality Vision 2020 is your opportunity to learn about the latest ETQ solutions and innovations, connect with fellow ETQ customers from around the world and share experiences and best practices. This spring’s conference will also focus on how to drive quality throughout your organization — from suppliers to production, your customers and, ultimately, to your customers’ customer. Together, we’ll advance the conversation around the business value of quality and share actionable insights on how to inspire a culture of quality that will grow brand loyalty and accelerate revenue at your company.

At the ETQ Quality Vision 2020 in Miami you will:

  • Expand your knowledge in hands-on sessions and training on ETQ solutions
  • Learn best practices from fellow quality champions
  • Build connections through networking and interactive discussions
  • Understand how quality can be a business differentiator
  • Schedule interactive one-on-one consultations with ETQ experts
  • Learn how to maximize the return on your investment in ETQ Reliance

Highlights:

  • Quality Leadership Forum: A half day of networking, industry expert and quality leader sessions and discussion. Learn from other quality leaders, discuss key industry trends, and gain insights on executing a quality strategy. Learn more
  • Innovation Awards: See how quality leaders innovate to address challenges. Are you an innovator? Share your story. Apply for an Innovation Award today.
  • 1:1 Sessions with ETQ Experts: Your specific questions answered.
  • Knowledge Sharing: Learn from customers about their quality journey in areas such as supply chain, EHS&Q, and integrations. Further, hear from ETQers on how to get the most out of your Reliance system, product updates, and the roadmap.

The New Quality Leadership Forum

New this year is the Quality Leadership Forum, a gathering of senior quality leaders and executives who will network, share and learn from their peers and industry experts on a highly focused agenda of business-changing topics. This year, we will drill down into two main areas: how to successfully build a culture of quality and what role advanced analytical insights can play in creating not just great quality, but sustainable business advantage.

This special session for senior executives takes place on Monday, March 2, the first day of the conference.

Learn More

Why Attend ETQ Quality Vision 2020?

This year's theme is “Inspire Excellence.” As quality professionals, you have the capacity to inspire excellence in your organization through the delivery of products and services that delight your customers – and even your customer’s customers! ETQ Quality Vision 2020 is the “force multiplier” you need to serve as a catalyst for continuous improvement. By learning from fellow customers, ETQ’s QMS/EHS innovators and industry thought leaders, you will enrich your knowledge of quality and EHS best practices and critical trends and become an instrumental resource as your firm pursues its journey to operational excellence.

Knowledge

Sessions will span a variety of topics enabling you to learn new processes and applications within the ETQ platform and providing you with valuable information on implementing new technologies.

Interaction

Learn from the real-world experiences of a wide range of organizations that use ETQ, including lessons learned, tips and tricks, and best practices.

Leadership

Learn how to be a quality leader no matter your role. Hear how customers have built a culture of quality. Meet industry thought leaders. Take a closer look at advanced quality analytics.

Training

Passport Training provides in-depth training on Reliance — from administration to mobile designer classes that will walk you through specific configuration methods, so you can get the most out of ETQ Reliance.

Sign up today to gain practical experience to bring back to your organization and deliver more value in your solution. This conference is worth over $8,500 in training and experience available for a fraction of the cost! *See pricing information.

Register Now

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Agenda

Monday, March 2

8:00am — 11:00am Registration

Quality Leadership Forum

Preliminary Agenda

12:00pm — 5:30pm Introducing the Quality Leadership Forum
This half-day session is designed for senior quality leaders and executives to meet and network on topics ranging from Quality 4.0, how to drive a culture of quality, and strategies for operationalizing insights from quality analytics. The format will consist of short presentations and roundtable style discussions.

12:00pm — 1:00pm
Quality Leadership Forum Private Lunch

1:00pm — 1:30pm
Welcome and Introductions: ETQ CEO, Rob Gremley

1:30pm — 2:00pm
Dave Ryeson, co-author of the study by BCG and ASQ, Quality 4.0 Takes More Than Technology, will open the leadership forum with a review of key study findings, including the people and skills required for Quality 4.0. Dave Ryeson is Partner and Associate Director at BCG topics in Manufacturing / Industry 4.0.

2:00pm — 3:00pm
Driving a Culture of Quality and Panel Discussion: Hong Xu , VP Quality, Kaiser Aluminum

3:00pm — 3:15pm
Break

3:15pm — 5:30pm
Quality 4.0 and Analytics: Matt Littlefield, CEO, LNS Research

6:00pm — 8:00pm Opening Reception for ETQ Spring Conference: All Quality Leadership Forum attendees and Product Strategy Session attendees and full conference attendees are invited to join the reception.

Product Strategy Sessions

Tuesday, March 3 — Strategy Session Day 1

Keynote general session presentation by ETQ’s CEO, Rob Gremley, CTO Morgan Palmer and CMO, Nina McIntyre. Following the keynote presentation, you will hear the Innovation Award Finalists presentations and you will be able to choose from 16 strategy sessions over the course of the two strategy days.

*Conference sessions are subject to change.

7:00am Registration
7:30am — 8:30am Breakfast and Registration
8:00am — 10:00am Welcome and Keynote Presentation: Rob Gremley, CEO; Morgan Palmer, CTO; Nina McIntyre, CMO, and special keynote speaker, John Rossman, bestselling author of Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader
10:00am — 10:30am AM Break
10:30am — 12:00pm Innovation Award Finalist Customer Presentations: Each year ETQ recognizes customers who have implemented ETQ Reliance in innovative ways to solve important problems. You will learn from the three finalists as they present their innovative solutions, and see if you can implement those solutions at your own organization.
12:00pm — 1:00pm Networking Lunch
1:00pm — 2:00pm LNS Panel on Supplier Quality: Join LNS Research President and Principal Analyst, Matt Littlefield , and a customer panel to discuss "Supplier Quality and Operational Excellence."
2:00pm — 3:00pm
Product Strategy Sessions

Real World Quality Journey Panel: Hear leading organizations share where they are in their quality journey. You will learn how they measure and evaluate success and how they plan to move forward. One of the highest-rated sessions at the fall conference.

Moderators: Morgan Palmer and Danna Schum, ETQ

Tips & Tricks: Learn from the best of ETQ. Gain insight that will help you get the maximum value out of ETQ Reliance.

Speaker: Bhavin Virani, ETQ

3:00pm — 3:15pm PM Break
3:15pm — 4:15pm Birds of a Feather Discussion Groups: This is a great chance to network with your peers and discuss pre-selected industry topics or challenges you face at your company.
4:15pm — 5:15pm
Product Strategy Sessions

Analytics: If “data is the new oil” then ETQ is wildcatting the quality data patch! Come learn all about ETQ Insights, the Advanced Analytics solution, and how it can help your organization make better quality decisions.

Speaker: Arthur Lee, ETQ

Academy Panel: ETQ Academy is an ever-growing store of training and information for customers available 24/7 in formats from micro-learnings to major certification programs. Find out what’s new and what the future holds for ETQ Academy. Always a crowd pleaser at ETQ events.

Moderator: Angie Maze, ETQ

5:15pm — 6:30pm Break and Transport to Frost Museum
6:30pm — 9:00pm Conference Reception and Celebration at Frost Museum. Join your peers for a fantastic reception at Miami's award-winning new Frost Museum of Science where we will eat, drink, network and unveil the winners of the 2020 ETQ Innovation Awards.

Wednesday, March 4 — Strategy Session Day 2

*Conference sessions are subject to change.

7:00am Registration
7:30am — 8:30am Breakfast
8:30am — 9:30am Quality Journey for our Customers' Customer: Hear from a leading quality profesional about her quality insights in this exciting session.
9:30am — 10:30am Product Roadmap Presentation: Hear ETQ Chief Technology Officer, Morgan Palmer, share ETQ product plans. This session will include the ETQ view of the market and key trends, key areas of investment, and planned release dates for future products and services.
10:30am — 11:00am AM Break
11:00am — 12:00pm
Product Strategy Sessions

Learn from the Pros Panel: This is your opportunity to learn from your fellow QMS “Super Users” who have pushed ETQ Reliance to its fullest potential, and beyond. Get your questions answered!

Moderator: Parker Chase-Corwin, ETQ

ROI of Quality: Learn how to measure the value of your quality program to your business and communicate that value to business leaders in your organization.

Speaker: David Isaacson, ETQ

Product Update: In this session, you will hear about the new capabilities and enhancements in the new ETQ Reliance Training Management application. Further, we will discuss the new Release Management process, along with the new capabilities and services available to support you.

Speakers: Arthur Lee and Bhavin Virani, ETQ

12:00pm — 1:00pm Networking Lunch
1:00pm — 2:00pm
Product Strategy Sessions

Future of Quality and EHSQ Panel: Hear a panel of your peers lead an interactive look into the future of quality and the convergence of QMS and EHS systems to create an integrated platform to drive continuous improvement in your company.

Moderator: Morgan Palmer, ETQ

Plan your Quality Journey: Hear what capabilities can help you become more effective, whether you have been using a QMS for years or are just starting on your quality journey.

Speaker: Glen Fraser, ETQ

Product Update: In this session, you will hear about the new capabilities and enhancements in the new ETQ Reliance Training Management application. Further, we will discuss the new Release Management process, along with the new capabilities and services available to support you.

Speakers: Arthur Lee and Bhavin Virani, ETQ

2:00pm — 2:30pm PM Break
2:30pm — 3:30pm
Product Strategy Sessions

Validation for Life Sciences/Med Devices: Validation is a critical and sometimes complicated topic. ETQ’s “Validation Valedictorian,” Alex Alain will de-mystify the Validation process and provide actionable advice and tools to make your Validation project as simple as possible.

Speaker: Alex Alain, ETQ

New Product Introduction Best Practices: New product introduction (NPI) ensures market relevance and optimally market dominance. Come learn about leveraging ETQ’s strategic application around Quality by design, an innovative platform — that translates Quality to mean business.

Speaker: Michel Moravia, ETQ

Integrations Panel As customers increasingly depend on ETQ Reliance, integration with other key business systems becomes critical. You will learn a practical approach to achieving simple and complex integrations with other enterprise software systems such as ERP, PLM, MES and LIM.

Moderators: Abhishek Semwal and Osama Solieman, ETQ

3:45pm — 4:45pm
Product Strategy Sessions

Getting Started with Supplier Quality: A well-planned and proactive supplier quality program is essential to your product quality, as well as your customers' experiences, brand loyalty, and financial performance. Get started on your goals to improve your supplier quality in this session.

Speakers: David Isaacson and Glen Fraser, ETQ

Reliance Mobile: Mobility has come to the QMS and EHS markets and ETQ Reliance is at the forefront of providing quality and EHS management beyond the assembly line and outside of the plant walls. Learn how to take advantage of the Reliance industry-leading mobile solution in this hands-on session.

Speaker: Sam Maxim, ETQ

Tips & Tricks: Learn from the best of ETQ. Gain insight that will help you get the maximum value out of ETQ Reliance.

Speaker: Bhavin Virani, ETQ

4:45pm — 5:45pm Wrap-Up Discussion
6:30pm — 8:00pm Reception

ETQ Passport Training

As part of Quality Vision 2020, the ETQ Reliance Passport Training will be held on Thursday and Friday, where you can participate in advanced training on ETQ Reliance. This training includes administrator training, configurations and advanced features for those looking to further their Reliance knowledge. Watch a brief training sessions overview video to learn more about your training options. You can also register for only the Passport Training.

Class Levels: Administration (hands-on), Designer, ETQScript, Advanced/Expert & Mobile Designer (New)

ETQ Reliance Administration (Named-Caller) Hands-On

The Administration (Named-Caller) course provides a hands-on overview of day-to-day administration activities of ETQ Reliance. Exercises will cover how to best utilize the Administration Center to manage users, groups, and security. Content will also cover how best to work with ETQ Technical Support via the ETQ Help Desk and common administrative tasks such as promotions, reviewing logs, etc.

Prerequisites

Successful completion of the following courses in ETQ Academy:

  • ETQ Reliance Administrator Certification Training 2019 (~4hrs)

Who should take this course?

  • Reliance Administrators / Named-Callers who would like to understand how to efficiently work with ETQ Technical Support
  • Reliance Administrators / Named-Callers responsible for the day-to-day administration and support of their Reliance instance

ETQ Reliance Designer – Designing and Building Applications

The Introduction to ETQ Reliance Designer course provides a comprehensive and hands-on overview of configuration utilizing the Reliance Designer. Exercises will cover how to build forms, workflows, and views in ETQ Reliance as well as how best to utilize the Administration Center to develop and modify basic documents and processes.

Prerequisites

Successful completion of the following courses in ETQ Academy:

  • ETQ Reliance Administrator Certification Training 2019 (~4hrs)
  • ETQ Reliance Basic Designer Certification Training 2019 (~6hrs)

Who should take this course?

  • Reliance Administrators who would like to better understand how the back-end of their Reliance system functions
  • Beginning Reliance Designers who would like an opportunity to have a guided experience in building and modifying forms, workflows, and views
  • Named Callers who need a better understanding of system design elements to be able to better troubleshoot issues or work with the ETQ Help Desk

ETQScript – Configuring Advanced Business Logic in ETQ Reliance

The ETQScript course will cover hands-on ETQ Scripting exercises to help customers configure more complex business requirements. The exercises will specifically focus on using ETQScript to configure a module to apply commonly requested business logic.

Prerequisites

Experience with programming languages (e.g. Python, Java, etc) strongly recommended

Successful completion of the following courses in ETQ Academy:

  • ETQ Reliance Basic Designer Certification Training 2019 (~4hrs)
  • ETQ Reliance Administrator Certification Training 2019 (~6hrs)
  • ETQ Reliance Intermediate Designer Certification Training 2019 (~4hrs)

Who should take this course?

  • Proficient Reliance Designers who would like an opportunity to have hands-on experience in writing and modifying ETQScript to meet business needs
  • Named Callers/Administrators who need a better understanding of how to troubleshoot and update ETQScript logic

Advanced/Expert ETQ Reliance Implementation Use Cases and Case Studies

An interactive session covering multiple business cases requiring advanced ETQ configuration and scripting skills. The session covers best practices around scripting and explains a step by step approach in achieving some highly complex business requirements using ETQ Reliance. Solutions sets cover the entire gamut of ETQ’s advanced solution offerings, such as real-time integrations for just-in-time delivery, advanced scripting to automate compliance and quality assurance and automated problem detection to enable a pro-active approach to problem solving. The purpose of the session is to learn how to maximize Reliance to solve the trickiest and most complex business requirements.

Prerequisites

Successful completion of the following courses in ETQ Academy:

  • ETQ Reliance Basic Designer Certification Training 2019 (~4hrs)
  • ETQ Reliance Administrator Certification Training 2019 (~6hrs)
  • ETQ Reliance Intermediate Designer Certification Training 2019 (~4hrs)

Minimum 2 years experience in managing and configuring ETQ Reliance applications

Who should take this course?

  • Advanced Reliance Administrators and Designers who have advanced knowledge of ETQ Reliance and related technical knowledge in databases, programming, and enterprise integration

Introduction to ETQ Mobile Designer: NEW

The Mobile Designer course provides a comprehensive and hands-on overview of configuration utilizing the Reliance Mobile Designer. Exercises will cover how to build mobile forms, workflows, and views for already configured processes in ETQ Reliance.

Prerequisites

Successful completion of the following courses in ETQ Academy:

  • ETQ Reliance Administrator Certification Training 2019 (~4hrs)
  • ETQ Reliance Basic Designer Certification Training 2019 (~6hrs)

Who should take this course?

  • Reliance Designers interested in deploying mobile functionality for their Reliance implementation

Thursday, March 5

7:30am — 8:30am Breakfast and Registration
8:30am — 11:45 am Training Session
12:00pm — 1:00pm Networking Lunch
1:00pm — 5:00pm Training Session
5:00pm — 9:00pm Free Night

Friday, March 6

7:30am — 8:30am Breakfast and Registration
8:30am — 11:45 am Training Session
12:00pm — 1:00pm Networking Lunch
1:00pm — 5:00pm Training Session
5:00pm Conference Ends

Pricing

Conference Passes*

The 2020 ETQ spring customer conference is a 5-day event where customers gather to learn about the most recent and upcoming ETQ products and services. It is also an opportunity to interact with fellow ETQ users from around the world and share experiences and best practices.

Registration
Early Bird
Nov 1—Jan 17
On-site
Feb 21—Mar 2
Registration
Quality Leadership Forum
Monday 12:00-5:00 including lunch and opening reception
Regular
Jan 18—Feb 20
$695
On-site
$795
Registration
Quality Leadership Forum and Strategy Sessions
Monday-Wednesday including lunch and opening reception
Regular
Jan 18—Feb 20
$1695
On-site
$1895
Registration
Strategy Sessions
Tuesday-Wednesday including opening reception on Monday night
Regular
Jan 18—Feb 20
$1295
On-site
$1595
Registration
Full Conference Program
Strategy & Training, Tuesday-Friday including opening reception on Monday night
Regular
Jan 18—Feb 20
$2195
On-site
$2395
Registration
Training Only
Thursday-Friday
Regular
Jan 18—Feb 20
$1295
On-site
$1495
Registration
Leadership Forum and Full Conference
Monday-Friday
Regular
Jan 18—Feb 20
$2395
On-site
$2595
Registration
Partner Sponsors
Regular
Jan 18—Feb 20

Please inquire.
On-site

Please inquire.
Registration
Spouse Rates
Regular
Jan 18—Feb 20

Please inquire.
On-site

Please inquire.

* Above pricing does not include hotel room.
* Please inquire about group discounts for more than 5 attendees

Location

Hilton Miami Downtown Hotel
1601 Biscayne Blvd, Miami, FL 33132
305.374.0000

Located in downtown Miami, minutes from South Beach, Port of Miami, Wynwood Arts District, and Design District of Miami, the Hilton Miami Downtown is a first-class venue with stunning panoramic views of Biscayne Bay, sophisticated rooms and suites and is only 15 minutes from Miami International Airport (MIA).

  • $249/night for pre-and post conference (February 29—March 7)
  • Outdoor pool terrace and bar on the 7th floor with stunning sunset and skyline views
  • Next to complimentary Metro Mover light rail system and courtesy local trolly to Downtown Miami
  • Minutes to American Airlines Arena and Adrienne Arsht Center for Performing Arts
  • 45,000 sq ft of meeting, convention and function space

Register now for the discounted hotel rate:


Book Your Room

FAQs

  • ETQ Quality Vision is the new name for the ETQ annual customer conference. This conference provides an opportunity to learn from your quality peers and ETQ experts about the latest innovations, solutions, trends and issues in quality, as well as enjoy hands-on training to help you get the most out of your ETQ Reliance solution. The conference will consist of a Quality Leadership Forum, opening reception, two days of product update and customer sessions and two days of intensive training on Reliance.

  • ETQ customers requested that we move the conference to a spring schedule. ETQ Quality Vision 2020 is now the traditional ETQ customer conference with the new Quality Leadership Forum on the afternoon of the first day, two full days of product strategy sessions, The Customer Innovation Awards, and two days of training. The fall 2019 Product Strategy & Training Conference was a shorter conference for customers to facilitate the adjustment to a spring schedule. It included one day of product strategy sessions and two days of training sessions. Following our March 2020 conference, the next ETQ customer conference will be held in spring 2021.

  • The ETQ Innovation Excellence Award Program recognizes ETQ customers who have implemented ETQ Reliance and achieved excellent and innovative outcomes, resulting in a significant impact on their business.

    If your organization has created an innovative solution to manage and measure quality, EHS or compliance with ETQ, we want to hear about it. There is no fee to enter. Awards consist of 1st, 2nd, and 3rd place finishers with recognition at ETQ Quality Vision 2020 in March 2020. The top 3 finishers will have an opportunity to present their solution at this year’s conference. The 1st place winner will receive a free pass for 2 people to attend the 2-day strategy portion of ETQ Quality Vision 2021. Our 2nd and 3rd place finishers will also receive fabulous awards, as noted in the Award Program Application.

    The Innovation Award application process is now open on this conference website. The application will be due on Friday, January 10th. If you have any questions, please contact us.

  • There are several levels of pricing (early bird until: January 10, 2019). Check the pricing matrix for details.

  • Attendees span multiple functions including Quality, Operations, and IT leaders. ETQ’s customers span many industries, which are also broadly represented.

  • The dress code is business casual for all events, day and night. The weather in Miami should be between the 60-80s!

  • Attendees will have the opportunity to download presentations from a secure site once the event is over.

  • The hotel is 15 minutes from the Miami International Airport (MIA). Check the hotel for directions.

  • There are special discount rooms reserved for attendees. Your hotel room and incidental charges will be your responsibility. In addition, you will get access to the health club and pool (so you don’t need to pay the resort fee). The reserved room block is limited and will expire so book your hotel room now. The special rate is $249/night and can be extended before and after the conference if you want to extend your stay and bring guests. Book your hotel room now. The rate is $249/night and it is good for pre-and post show.

  • We have a welcome reception on Monday evening, March 2. On Tuesday we’ll serve breakfast, lunch and a special off-site evening reception at the nearby Frost Museum. On Wednesday and Thursday, breakfast and lunch and breaks are provided and a happy hour reception on Wednesday night.

  • Contact ETQ if you need to cancel your registration. You may cancel for a full refund until Feb 1. A cancellation fee of 50% of registration costs will be applied for cancellations received between Feb 1 and Feb 20. After Feb 20, we already committed to the hotel, so we apologize there will be no refunds. Attendees are responsible for cancelling their own hotel rooms directly and no-shows are non-refundable.

  • If you registered for the conference but are unable to attend, you may send a substitute in your place. Substitutions should be submitted by email to ETQ. Please include the original attendee’s name and the substitute’s name and contact information.

Please contact ETQ if you have any further questions.

Register Today

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Dave Ryeson, Partner and Associate Director at BCG

Photo of Dave Ryeson, Partner and Associate Director at BCG

Dave Ryeson is a core member of the Industrial Goods and Operations practices at Boston Consulting Group. Since joining BCG in 2005, Dave has focused on the automotive (original equipment manufacturers and tier one suppliers), aerospace, pharmaceutical, industrial goods, and consumer sectors. He has acquired deep expertise in manufacturing, lean advantage, cultural change, and procurement. Dave believes that creating sustainable impact entails not only technical solutions but also behavioral change.

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Hong Xu, VP Quality, Kaiser Aluminum

Photo of Hong Xu, VP Quality, Kaiser Aluminum

Hong Xu, Vice President of Quality, Kaiser Aluminum, has worked for over 25 years in the aluminum, automotive, and medical device industries. He has professional and executive experiences in engineering and development, continuous improvement, and quality and export compliance. A primary objective in his current role is to drive a culture of quality and performance excellence among competing and shifting priorities, intertwined constraints, and changing demands and environments. It is his belief and experience that culture is the most critical foundation required to drive and sustain excellence in quality and efficiency in the long run.

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Matt Littlefield, President and Principal Analyst, LNS Research

Photo of Matt Littlefield, President and Principal Analyst, LNS Research

Matt Littlefield, President and Principal Analyst, LNS Research, leads LNS Research as it fulfills its mission of driving industrial transformation. He is also a principal analyst and contributes to research across the breadth of topics covered by the firm. He is a recognized industry expert, and an active speaker and contributing author across the breadth of industry publications, associations, and events. Previously, he worked for Aberdeen Group leading its global manufacturing research practice.

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Real World Quality Journey Panel

Tuesday, March 3, 2:00pm–3:00pm

One of the highest rated sessions at the Fall Conference. Hear leading organizations share where they are in their quality journey. You will learn how they measure and evaluate success, how they move forward, and will have your questions answered.

Photo of Morgan Palmer, Chief Technology Officer at ETQ

Moderator: Morgan Palmer, Chief Technology Officer at ETQ, has over 20 years of experience delivering software solutions. Morgan joined ETQ to create the company's first software application and is now responsible for Reliance, ETQ's flagship product for quality, environmental and safety management. As ETQ's Chief Technology Officer, Morgan continues to drive the innovation and strategy that make ETQ the leading provider in the markets it serves.

Photo of Danna Schum, Director of Sales-Strategic Enterprise Accounts US & EMEA, ETQ

Moderator: Danna Schum, Director of Sales-Strategic Enterprise Accounts US & EMEA, ETQ, with over 20 years of experience, has been instrumental in leading software initiatives within the quality industry with respect to global compliance platforms. She works with large medical, pharmaceutical, chemical and technology driven corporations to help drive operational efficiencies via business process automation, harmonization and standardization.

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Tips & Tricks

Tuesday, March 3, 2:00pm–3:00pm

Tips & Tricks : Learn from the best of ETQ. Gain insight that will help you get the maximum value out of ETQ Reliance.

Photo of Bhavin Virani, Solutions Architect, ETQ

Speaker: Bhavin Virani, Solutions Architect, ETQ, has been involved in the software industry for more than 10 years. In his tenure at ETQ, he has been responsible for numerous successful implementations of ETQ’s Reliance for fortune 500 companies such as ExxonMobil, Mars Inc., Corning, Coca Cola, and Alaska Air. He has been involved in performing technical configurations, gathering business requirements, providing implementation guidance, designing the solution, project management, software validation, and leading a team of software developers.

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Analytics

Tuesday, March 3, 4:15pm–5:15pm

If “data is the new oil” then ETQ is wildcatting the quality data patch! Come learn all about ETQ Insights, the advanced Analytics solution, and how it can help your organization make better quality decisions.

Photo of Arthur Lee, VP, Product Management, ETQ

Speaker: Arthur Lee, VP, Product Management, ETQ, has more than 20 years of experience and brings a record of success and expertise in the design and launch of industry leading enterprise software solutions. At ETQ, Arthur leads the product management team and drives the product innovation and strategy. Prior to ETQ, he led the product management and design teams at Qlik Technologies.

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Academy Panel

Tuesday, March 3, 4:15pm–5:15pm

Always a crowd pleaser at ETQ events. ETQ Academy is an ever growing and richer store of training and information for customers available 24/7 in formats from micro-learnings to major certification programs. Find out what’s new and what the future holds for ETQ Academy.

Photo of Angie Maze, Sr. Director of Customer Experience, ETQ

Moderator: Angie Maze, Sr. Director of Customer Experience, ETQ, has more than 15 years’ experience leading teams in learning and development, training, system implementation, operations and process improvement. Angie is the prime mover behind ETQ’s customer training solution, ETQ Academy.

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Learn from the Pros Panel

Wednesday, March 4, 11:00am–12:00pm

This is your opportunity to learn from your fellow QMS “Super Users” who have pushed ETQ Reliance to its fullest potential, and beyond. Get your questions answered!

Photo of Parker Chase-Corwin, Title, ETQ

Moderator: Parker Chase-Corwin, Vice President of Customer Success at ETQ, has 20 years of experience in building and managing customer success (CS) programs at software/technology companies. He has built out CS programs at companies like Hewlett Packard, Iron Mountain, and Rapid7. Parker joined ETQ in January of 2019 and built out the CS team as a new function within ETQ. Since that time, the ETQ CS team has been chartered with helping customers extract maximum value from their existing ETQ solutions.

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ROI of Quality

Wednesday, March 4, 11:00am–12:00pm

Learn how to measure the value of your quality program to your business and communicate that value to business leaders in your organization.

Photo of David Isaacson, ETQ

Speaker: David Isaacson, Senior Director of Product Marketing, ETQ, has over 25 years experience in software product marketing and product management. He has successfully brought SaaS products to market for a variety of industries and high-growth companies. David has worked for software companies such as Anaqua, VFA/Accruent, and Oracle, where he led the product management team responsible for integrating analytics into the Oracle database.

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Product Update

Wednesday, March 4, 11:00am–12:00pm and 1:00—2:00pm

In this session, you will hear about the new capabilities and enhancements in the new ETQ Reliance Training Management application. Further, we will discuss the new Release Management process, along with the new capabilities and services available to support you.

Photo of Arthur Lee, VP, Product Management, ETQ

Speaker: Arthur Lee, VP, Product Management, ETQ, has more than 20 years of experience and brings a record of success and expertise in the design and launch of industry leading enterprise software solutions. At ETQ, Arthur leads the product management team and drives the product innovation and strategy. Prior to ETQ, he led the product management and design teams at Qlik Technologies.

Photo of Bhavin Virani, Solutions Architect, ETQ

Speaker: Bhavin Virani, Solutions Architect, ETQ, has been involved in the software industry for more than 10 years. In his tenure at ETQ, he has been responsible for numerous successful implementations of ETQ’s Reliance for fortune 500 companies such as ExxonMobil, Mars Inc., Corning, Coca Cola, and Alaska Air. He has been involved in performing technical configurations, gathering business requirements, providing implementation guidance, designing the solution, project management, software validation, and leading a team of software developers.

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Future of Quality and EHSQ Panel

Wednesday, March 4, 1:00pm–2:00pm

Hear a panel of your peers lead an interactive look into the future of quality and the convergence of QMS and EHS systems to create an integrated platform to drive continuous improvement in your company.

Photo of Morgan Palmer, Chief Technology Officer at ETQ

Moderator: Morgan Palmer, Chief Technology Officer at ETQ, has over 20 years of experience delivering software solutions. Morgan joined ETQ to create the company's first software application and is now responsible for Reliance, ETQ's flagship product for quality, environmental and safety management. As ETQ's Chief Technology Officer, Morgan continues to drive the innovation and strategy that make ETQ the leading provider in the markets it serves.

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Plan your Quality Journey

Wednesday, March 4, 1:00pm–2:00pm

Hear what capabilities can help you become more effective, whether you have been using a QMS for years or are just starting on your quality journey.

Photo of Glen Fraser, Sr. Director, Solution Architect, ETQ

Speaker: Glen Fraser, Sr. Director, Solution Architect, ETQ, has worked in software and technology for over 30 years and with ETQ for 20 of those years. A programmer analyst by training, he helps organizations achieve operational excellence by understanding and deploying the power of ETQ Reliance into the IT landscape.

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Validation for Life Sciences/Med Devices

Wednesday, March 4, 2:30pm–3:30pm

Validation is a critical and sometimes complicated topic. ETQ’s “Validation Valedictorian,” Alex Alain will de-mystify the Validation process and provide actionable advice and tools to make your Validation project as simple as possible.

Photo of Alex Alain, ETQ

Speaker: Alex Alain, Life Science Practice Manager, ETQ, has over 20years of experience in quality management for life sciences companies from driving quality process improvements to business analysis, implementation of a quality processes, software and validation methodology. He worked in various implementation projects from single site to global efforts to harmonize and automate quality processes. Alex's deep experience allows him to work with customers to make software validation more efficient.

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New Product Introduction Best Practices

Wednesday, March 4, 2:30pm–3:30pm

New product introduction (NPI) ensures market relevance and optimally market dominance. Come learn about leveraging ETQ’s strategic application around Quality by design, an innovative platform – that translates Quality to mean business.

Photo of Michel Moravia, ETQ

Speaker: Michel Moravia, Product Manager of Quality, ETQ, provides over 10 years of experience in the biotech/ medical device industry. His expertise spans from new product introduction, quality control/quality assurance, and technology & manufacturing transfers. Michel holds a Master of Science in Engineering and MBA from Boston University.

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Integrations Panel

Wednesday, March 4, 2:30pm–3:30pm

As customers increasingly depend on ETQ Reliance, integration with other key business systems becomes critical. You will learn a practical approach to achieving simple and complex integrations with other enterprise software systems such as ERP, PLM, MES and LIM.

Photo of Abhishek Semwal, ETQ

Moderator: Abhishek Semwal, Services Practice Manager, ETQ, is a Services Practice Manager, responsible for delivering successful ETQ Reliance implementations for customers. With more than 10 years of experience, Abhishek has led multiple enterprise Reliance implementations and has a deep understanding of large-scale deployments of supplier quality processes for customers in various industries such as life sciences, medical devices, general manufacturing, aviation and food and beverage.

Photo of Osama Solieman, Vice President of Professional Services, ETQ

Moderator: Osama Solieman, Vice President of Professional Services, ETQ, is a 12+ year veteran of the software industry. Osama has overseen the development and growth of the Professional Services organization — Project Management Office, Implementation and Validation Services, Infrastructure, and Upgrades. Osama is passionate about customer satisfaction, quality of service, and helping organizations unlock the full potential of their systems.

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Getting Started with Supplier Quality

Wednesday, March 4, 3:45pm–4:45pm

At ETQ, we believe "your brand is your supply chain." A well-planned and proactive supplier quality program is essential to your customers' experiences, brand loyalty, and financial performance. Get started automating your supplier quality in this session.

Photo of David Isaacson, ETQ

Speaker: David Isaacson, Senior Director of Product Marketing, ETQ, has over 25 years experience in software product marketing and product management. He has successfully brought SaaS products to market for a variety of industries and high-growth companies. David has worked for software companies such as Anaqua, VFA/Accruent, and Oracle, where he led the product management team responsible for integrating analytics into the Oracle database.

Photo of Glen Fraser, Sr. Director, Solution Architect, ETQ

Speaker: Glen Fraser, Sr. Director, Solution Architect, ETQ, has worked in software and technology for over 30 years and with ETQ for 20 of those years. A programmer analyst by training, he helps organizations achieve operational excellence by understanding and deploying the power of ETQ Reliance into the IT landscape.

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Reliance Mobile

Wednesday, March 4, 3:45pm–4:45pm

Mobility has come to the QMS and EHS markets and ETQ Reliance is at the forefront of providing quality and EHS management beyond the assembly line and outside of the plant walls. Learn how to take advantage of Reliance industry-leading mobile solution in this hands-on session.

Photo of Sam Maxim, ETQ

Speaker: Sam Maxim has spent over a decade committed to delivering quality products in multiple software industries. Sam joined ETQ recently as the product owner of the Reliance platform and mobile application. With a background in software quality engineering and product management, Sam is focused on integrating industry best practices into Reliance and ETQ.

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Welcome and Keynote Presentation

Tuesday, March 3, 8:00am–10:00am

The ETQ Quality Vision 2020 conference kicks off with an update on ETQ's vision and roadmap.

Photo of Rob Gremley, Chief Executive Officer at ETQ

Keynote Speaker: Rob Gremley, Chief Executive Officer at ETQ, is responsible for the overall business strategy and operations of ETQ. He works closely with customers to make sure the company is fully aligned with their needs and delivers quality management tools that have a direct impact on business value. A career technologist, Rob has specialized in the application of software to optimize business process, especially complex enterprise-level challenges.

Photo of Morgan Palmer, Chief Technology Officer at ETQ

Keynote Speaker: Morgan Palmer, Chief Technology Officer at ETQ, has over 20 years of experience delivering software solutions. Morgan joined ETQ to create the company's first software application and is now responsible for Reliance, ETQ's flagship product for quality, environmental and safety management. As ETQ's Chief Technology Officer, Morgan continues to drive the innovation and strategy that make ETQ the leading provider in the markets it serves.

Photo of Nina McIntyre, Chief Marketing Officer at ETQ

Keynote Speaker: Nina McIntyre, Chief Marketing Officer at ETQ, is responsible for all aspects of marketing strategy, planning and execution at ETQ. She brings more than 25 years of operational and executive leadership experience in high-growth tech businesses, from start-ups to public companies. She was previously CMO of ATG (acquired by Oracle), Carbonite, and Newforma, as well as local start-ups Centive (acquired by Xactly) and Kubi Software.

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Special Guest Keynote Speaker: John Rossman, Best Selling Author and Former Amazon Executive
If you’re attending ETQ Quality Vision 2020, then you are clearly a catalyst for building a culture of quality and innovation in your company. Our keynote speaker this year is John Rossman, best-selling author of Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader and The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company. John is an expert on digital disruption, innovation and the Internet of Things (IoT). His keynote will focus on operational excellence and building a culture of quality. Rossman is a former senior Amazon executive and principal at Rossman Partners who has been at the tip of the innovation spear when it comes to creating business strategies that nurture a corporate culture to deliver operational excellence. Named a "Top 30 Guru in Organizational Culture" by Global Gurus, John will inspire you with his experiences, lessons learned and actionable ideas as the driver behind Amazon Marketplace and Director of Amazon Enterprise Services to help you spark and grow a culture of quality and excellence at your organization. John will be signing copies of his books at Vision 2020.

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LNS Panel on Supplier Quality

Tuesday, March 3, 1:00pm–2:00pm

Join LNS Research President and Principal Analyst, Matt Littlefield , and a customer panel to discuss "Supplier Quality and Operational Excellence."

Photo of Matt Littlefield, President and Principal Analyst, LNS Research

Matt Littlefield, President and Principal Analyst, LNS Research, leads LNS Research as it fulfills its mission of driving industrial transformation. He is also a principal analyst and contributes to research across the breadth of topics covered by the firm. He is a recognized industry expert, and an active speaker and contributing author across the breadth of industry publications, associations, and events. Previously, he worked for Aberdeen Group leading its global manufacturing research practice.

Photo of Lisa McCallister, Business Systems Analyst at Amway

Lisa McCallister, Business Systems Analyst at Amway, works with quality assurance to develop and deliver meaningful QMS solutions, including the development of supplier management tools. Recent accomplishments include the global implementation of the ETQ audit management module as well as incorporating the use of the Suppliers, Materials, and Chemicals module to track FSVP requirements outlined by the new FSMA regulations. Lisa is a certified quality auditor with more than 10 years of experience in quality assurance prior to transitioning into a system solutions role. Lisa holds a Bachelor of Science degree from Grand Valley State University and currently resides in Grand Rapids MI.