A culture of quality starts with step one of the product and service design process.
The ETQ Reliance® New Product Introduction software application features 5 apps that help make quality job one on day one.
Move resources from a downstream corrective mode to an upstream proactive mode
Companies that don’t factor a potential delay into a new product introduction are leaving themselves open to preventable quality pain points and, potentially, a hit to more than just the balance sheet.
Product recalls may be the least welcome part of the quality landscape, but companies that don’t put the right strategies in place to prevent these events happening are likely to keep repeating the same compliance and poor quality mistakes.
In highly competitive industries, product differentiation isn’t enough to win new customers and gain market share. It’s all about the customer experience; meeting or exceeding their expectations is the new path to growth. Your product or service is irrelevant if you don’t have loyal customers.
