Manage the investigation and resolution of regulatory complaints
ETQ Reliance’s Complaints Handling application gives life sciences companies comprehensive control over how customer complaints are handled, recorded, reported and tracked in compliance with FDA guidelines.
With a comprehensive complaints management system in place, companies can leverage complete and accurate information to track all parties involved in the complaint (customers, suppliers, specific products, partners) and then use that data to mitigate and prevent future complaints.
- Provide an electronic form for Electronic Medical Device Reporting (eMDR)
- ETQ complies with Health Level 7 (HL7) individual Case Safety Report (ICSR) option for eMDR