ETQ Resources



Brief – 5 min

Beyond the Surface Avoid the Hidden Costs of Poor Quality

In manufacturing, the cost of quality extends beyond what meets the eye. While visible costs, like defects or warranty claims, are easily identifiable, there’s a submerged realm of hidden costs that often go unnoticed. These covert costs, ranging from reduced customer loyalty to damage to brand reputation, can stealthily erode an organization’s value. Understanding these visible and hidden costs is vital for any business looking to reduce the cost of poor quality (COPQ).

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Brief – 3 min

Tackling the Poor Cost of Quality: Strategies and Solutions in Modern Quality Management

The ‘cost of poor quality’ (COPQ) refers to the costs incurred from producing defective products that don’t meet an organization’s minimum quality standards. Modern quality management systems (QMS) can help organizations reduce the cost of poor quality by streamlining quality processes and data sharing, boosting supplier quality, and automating corrective actions and audit preparations. This helps organizations ensure that they can consistently meet customer requirements.

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