Brief – 5 min
Beyond the Surface Avoid the Hidden Costs of Poor Quality
In manufacturing, the cost of quality extends beyond what meets the eye. While visible costs, like defects or warranty claims, are easily identifiable, there’s a submerged realm of hidden costs that often go unnoticed. These covert costs, ranging from reduced customer loyalty to damage to brand reputation, can stealthily erode an organization’s value. Understanding these visible and hidden costs is vital for any business looking to reduce the cost of poor quality (COPQ).