etq customer conference

Quality Vision at HxGN LIVE 2023

ETQ Customer Conference

June 12th – 15th, 2023

We are excited to announce that the ETQ Customer Conference will be part of Hexagon Live, at Caesar’s Forum June 12-15 in Las Vegas, NV! We’re excited to announce our session topics this year, listed below. We cannot wait to see everyone in Las Vegas – for the first time in-person since 2020!

Registration is now open! For this week only, you’ll have the chance to take advantage of early bird pricing, $799 plus additional discounts for gold and platinum customers! Reach out to customer success for your promo code. Live, in-person training is on Monday, June 12th at a cost of $750. Please note sessions are subject to change.

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Quality Vision at Hexagon Live Agenda

Monday, June 12 – Training

Level up your Reliance knowledge with our training sessions. These sessions will be held 8:00 am – 4:30 pm with a 1 hour lunch break.

  • Hands-On Administration
    • Overview of Administration Center and system settings in Reliance. Walkthrough of configuration promotion process as well as tools to help optimize system performance. Instructors: Shil Sahu and Russell John
    • Pre-requisite: Basic knowledge of ETQ Reliance, completion of ETQ Ambassador Certification in Academy
    • Location: Summit Ballroom 204
  • ETQ Designer Fundamentals
    • Showcasing what can be achieved in ETQ Designer without the need for deep technical skill. Leveraging configuration capabilities to create and modify forms, workflows, and user views. Using features such as Visibility Rules and Expression Builder for code-free automation. Instructors: Jean Kuehnel and Max Hallwachs
    • Prerequisite: Basic Knowledge of ETQ Reliance, completion of Basic Designer Certification in Academy
    • Location: Summit Ballroom 207
  • Foundational ETQScript
    • Introduction to ETQScript for those new to scripting. Review of common use cases (ex: defaulting values, conditional workflow assignments) as well as tips and tricks to help troubleshoot errors. Instructors: Duane Dsouza and Louis Romier
    • Prerequisite: Experience configuring applications in ETQ Reliance, basic experience with coding/scripting, completion of Intermediate Designer Certification in Academy
    • Location: Summit Ballroom 208
  • Advanced ETQScript
    • Covers advanced ETQScript topics such as use of Task and ETQScript Profiles, leveraging Data Access Objects (DAO) in script, and advanced view configuration. Will also include best practices to ensure advanced scripts don’t negatively impact system performance. Instructors: Kyle Saunders and Prashant Karnad
    • Prerequisite: Deep experience configuring application in ETQ Reliance, intermediate to advanced experience with coding/scripting, completion of Intermediate Designer Certification in Academy
    • Location: Summit Ballroom 205
  • 3rd Party Integrations with Web Services
    • Review benefits of leveraging JSON Web Services. Walkthrough of set up process for 3rd party integrations and how to leverage script for ‘smart’ integrations. Instructors: Sherry Hechler and Shrenya Salguti
    • Prerequisites: Deep experience configuring applications in Reliance, intermediate experience with scripting, completion of Intermediate Designer Certification in Academy
    • Location: Summit Ballroom 206

Tuesday, June 13

7:00-8:00 am Breakfast in HxGN Live Zone

8:00-8:45 am HxGN Live Conference-wide Plenary

8:45 – 9:15 Coffee Break in the Zone

9:15-10:00 am CEO keynote & Meet the Execs
Welcome Vick Vaishnavi, ETQ’s new CEO, and some new faces on our exec team to get an important look into the future of QMS, EHS and ETQ.
Location: Summit Ballroom 205/206

10:00-10:45 am CTO/CPO Keynote
Hear from John Taylor, CTO, and Jamie Fernandes, CPO, to learn what’s new in Reliance and what we’re planning on the roadmap.
Location: Summit Ballroom 205/206

11:00-11:30 HxGN Live Conference-wide Guest Speaker

11:45-12:30 Analyst Session
Learn how industry experts from leading analyst firms think about the trends and issues in the quality and safety market today and in the near future.
Speakers: Dave Ryeson, Partner & Associate Director, Manufacturing / Industry 4.0, Boston Consulting Group; Maureen Pienta, Chief Marketing Officer, ETQ.
Location: Summit Ballroom 205/206

12:30-1:30 Lunch in the Zone

1:30-2:15 PwC Data Harmonization
Quality data is the digital highway that connects all aspects and systems of your quality management program – from people to process to technology. Data harmonized systems allow you to make better decisions, faster with more impact on cost and risk.
Speakers: Bruce Keisler, Senior Manager, Quality & Operations Transformation, PwC; Christina Morris, Managing Director, PwC; David Isaacson, Vice President, Product Marketing, ETQ.
Location: Summit Ballroom 205/206

2:30-3:15 Quality Journey Panel
“A journey of a thousand miles begins with a single step.” Though not every organization starts off the same, their quality paths always lead to better quality, lower cost, more control and better visibility. Hear your peers share how you how to progress on your quality journey wherever you are.
Speakers: Dennis Schmidt, Chief Quality Officer, Aristocrat Technologies; Glen Putnam, Head of Global Quality Systems, NuSkin; Paul Smith, Group Quality & Regulatory Affairs Director, Owen Mumford; Arron Mullis, Quality System Project Lead, Owen Mumford; Glen Fraser, Group Product Manager – Platform, ETQ; Danna Schum, Director of Sales – Strategic Enterprise Accounts, ETQ.
Location: Summit Ballroom 205/206

3:15-4:00 pm Coffee Break in the Zone

4:00-4:45 Innovation Award
Always a favorite! Join us to hear from your peers and see how they have adapted Reliance to create new quality and safety capabilities that drive business value.
Location: Summit Ballroom 205/206

4:45-5:30 Happy Hour Reception in the Zone

6:30-8:30 Evening Event at Omnia Heart & Terrace

Wednesday, June 14

Please note sessions will run concurrently on this day unless otherwise noted.

7:00-8:00 am Breakfast

8:00-8:45 am Managing Nonconformances
Unmanaged nonconformances can cripple your manufacturing process. Reliance’s industry-leading portfolio of QMS capabilities are designed to optimize the complete product lifecycle.
Speakers: Kim Wakeman, Group Product Manager – Applications, ETQ; Ben Mack, Director – Solutions Engineering, ETQ.
Location: Summit Ballroom 205

8:00-8:45 am Supply Chain Customer Panel
Research shows that organizations with optimal supply chains have above average growth and margins. Learn how to manage your suppliers to build superior quality and business benefit.
Speakers: Ben Bollenbacher, Director, Supply Chain Digital Capabilities, Kimberly-Clark; Jim Wilson, Senior Manager, Supplier Quality & Development, Pratt & Whitney Canada Corp.; Tom Barlow, Strategic Solutions Engineer, ETQ.
Location: Summit Ballroom 206

9:00-9:45 am Training Management
A properly trained workforce enables every organization to meet the challenges of a fast-changing world. An automated training management system ensures that your team is ready to handle whatever challenges arise today and in the future.
Speaker: Stephen Fischer, Product Manager, ETQ.
Location: Summit Ballroom 205

9:00-9:45 am Integration Customer Panel
Siloed systems are the enemy of great quality and an impediment to creating an agile, data driven manufacturing ecosystem. Learn how integrating Reliance with other enterprise software platforms can yield exponential improvements in quality, visibility and financial performance.
Speakers: Bill Tauber, Manager IT – Quality | Maintenance | EHS, Wabtec; Tom Gee, IT Solutions Architect, SAP Business Technology Platform, Corning Incorporated; David Isaacson, VP Product Marketing, ETQ; Shrenya Salguti, Principal Consultant – Services Sales, ETQ.
Location: Summit Ballroom 206

9:45-10:30 am Coffee Break in the Zone

10:30-11:15 Hexagon Manufacturing Intelligence division Plenary Session

11:30-12:15 How ETQ works with Hexagon solutions
The ETQ/Hexagon combination delivers a unique ecosystem that gives you the control, insight and agility required to optimize your complete product lifecycle to accelerate time to market, capture more market share and keep customers loyal.
Speaker: Jamie Fernandes, Chief Product Officer, ETQ.
Location: Summit Ballroom 205

11:30-12:15 Tips and Tricks
The ETQ user conference experience isn’t complete without learning a few “Tips & Tricks” to boost your Quality Champion credentials. Step up your QMS game here!
Speaker: Shil Sahu, Principal Consultant – Services Sales, ETQ.
Location: Summit Ballroom 206

12:15-1:30 Lunch in the Zone

1:30-2:15 Investing in a Recession – ROI
The need for great quality doesn’t diminish when economic weather gets choppy. In fact, it’s an opportunity!. Find how to maintain your quality resiliency in the face of market, regulatory and economic change.
Speakers: Adam Ryley, Quality Systems Leader, Trane Technologies; David Isaacson, VP Product Marketing, ETQ.
Location: Summit Ballroom 206

2:45-3:30 Hexagon Manufacturing Intelligence plenary session featuring ETQ CEO Vick Vaishnavi.

3:30-4:00 Afternoon break in the Zone

4:00-4:45 New Product Introduction, with a Focus on FMEA
A world class New Product Introduction solution must include the ability to help you meet the latest regulatory and corporate standards. We’ll look closely at the NPI process with an emphasis on deploying a comprehensive FMEA solution (which is not just for automotive anymore) to keep your manufacturing process agile and compliant.
Speakers: Mike Vitek, Director, Sandalwood; Angela Anderson, Product Marketing Manager, ETQ; Ben Mack, Director – Solutions Engineering, ETQ.
Location: Summit Ballroom 205

4:00-4:45 Safety Customer Panel
Employee safety is mission critical to most companies but safety incidents can also be a source of critical business disruption. Learn how to build a safety culture that protects people and processes equally.
Speakers: Katy Robertson, IT Staff Consultant, Chemours; Marty Simpson, SMS Senior Manager, Lockheed Martin; Kayla Gold, SMS Data Management Lead, Lockheed Martin; John Anderson, Senior EHS Manager, Corteva; Kyle Saunders, Principal Consultant – PE, ETQ.
Location: Summit Ballroom 206

5:00-5:45 Harmonization Customer Panel
Increasingly, quality is a global game so systems harmonization is critical to ensure standard outcomes across a range of locations and products. Hear how major manufacturers rely on harmonized QMS environments that allow them to deliver consistent product quality and deep visibility across dispersed systems.
Speakers: Kathy Kimball, Quality Engineer, Arrow Electronics; Joel O’Connor, IT Sr Director QEM, Johnson & Johnson; Glen Fraser, Group Product Manager – Platform, ETQ; Jean Kuehnel, Principal Consultant, ETQ.
Location: Summit Ballroom 206

5:00-5:45 Culture of Quality
A Culture of Quality isn’t just “nice to have.” It’s the center of gravity for programs that protect your organization’s brand reputation and drive down the cost of poor quality. Learn the characteristics of an impactful culture in this session.
Speakers: Kristi Jean, Quality Engineer, ComDel; Harsh Patel, Database Developer, Universal Display Corporation; Art Gehring, Vice President – Marketing, ETQ.
Location: Summit Ballroom 205

5:45-6:30 Happy hour reception in the Zone

8:30-10:30 Evening Event



Thursday, June 15

No ETQ sessions but you are welcome to attend Hexagon sessions, visit the Zone exhibit hall area, or meet with ETQ staff. The Zone is open 7:00-8:00 am, 9:45-10:30 am, and 12:15-1:00 pm.

We can’t wait to see you!