ETQ Customer Support
We’re here to help all day, every day
With 3 levels of QMS support, choose the plan
that best suits your and your organization’s needs.
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Silver
Ideal if support is needed only during the work week
Gold
Preferred PlanIdeal for organizations with multiple locations across multiple time-zones
Platinum
Ideal for customers with the most stringent mission-critical requirements
Online Support Portal
Support Hours
8 X 5
24 X 7
24 X 7
Number of Certified ETQ ambassadors
3
5
10
Support Response Times
(4 – 24 hours)
(2 – 8 hours)
(1 – 8 hours)
Access to New Releases, Patches and Hot-Fixes
With Priority
Academy
SaaS Customers only
Academy Live
Community
Named Support Coordinator
Customer Conference Discount
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As I became more familiar with ETQ Reliance, I realized that it’s more than just a quality system—it’s a platform to create new applications from scratch or, quite easily, ‘translate’ many older applications into the Reliance environment.