ETQ Customer Support

We’re here to help all day, every day

With 3 levels of QMS support, choose the plan
that best suits your and your organization’s needs.

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Compare top features

Silver

Ideal if support is needed only during the work week

Gold

Preferred Plan

Ideal for organizations with multiple locations across multiple time-zones

Platinum

Ideal for customers with the most stringent mission-critical requirements

Online Support Portal

Support Hours

8 X 5
24 X 7
24 X 7

Number of Certified ETQ ambassadors

3
5
10

Support Response Times

(4 - 24 hours)
(2 - 8 hours)
(1 - 8 hours)

Access to New Releases, Patches and Hot-Fixes

With Priority

Academy

SaaS Customers only

Academy Live

Community

Named Support Coordinator

Customer Conference Discount

Compare top features

Silver

Ideal if support is needed only during the work week

Online Support Portal

Support Hours

8 X 5

Number of Certified ETQ ambassadors

3

Support Response Times

(4 - 24 hours)

Access to New Releases, Patches and Hot-Fixes

Academy

SaaS Customers only

Academy Live

Community

Named Support Coordinator

Customer Conference Discount

Gold

Preferred Plan

Ideal for organizations with multiple locations across multiple time-zones

Online Support Portal

Support Hours

24 X 7

Number of Certified ETQ ambassadors

5

Support Response Times

(2 - 8 hours)

Access to New Releases, Patches and Hot-Fixes

Academy

Academy Live

Community

Named Support Coordinator

Customer Conference Discount

Platinum

Ideal for customers with the most stringent mission-critical requirements

Online Support Portal

Support Hours

24 X 7

Number of Certified ETQ ambassadors

10

Support Response Times

(1 - 8 hours)

Access to New Releases, Patches and Hot-Fixes

With Priority

Academy

Academy Live

Community

Named Support Coordinator

Customer Conference Discount

Your implementation team has been such a pleasure to work with. Project management has been phenomenal by being very responsive, professional, and helpful to quickly work through all issues. Consultants have also been so on top of trainings, support, and answering questions in a timely manner. I could not be happier with the support we've received.

Silicon Valley AgTech Startup
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