ETQ Customer Support

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With 3 levels of QMS support, choose the plan
that best suits your and your organization’s needs.

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Compare top features

Silver

Ideal for organizations with multiple locations across multiple time-zones

Gold

Preferred Plan

Ideal if support is needed only during the work week

Platinum

Ideal for customers with the most stringent mission-critical requirements

Online Support Portal

Support Hours

8 X 5
24 X 7
24 X 7

Number of Certified ETQ ambassadors

3
5
10

Support Response Times

(4 – 24 hours)
(2 – 8 hours)
(1 – 8 hours)

Access to New Releases, Patches and Hot-Fixes

With Priority

Academy

SaaS Customers only

Academy Live

Community

Named Support Coordinator

Customer Conference Discount

Compare top features

Silver

Ideal for organizations with multiple locations across multiple time-zones

Online Support Portal

Support Hours

8 X 5

Number of Certified ETQ ambassadors

3

Support Response Times

(4 – 24 hours)

Access to New Releases, Patches and Hot-Fixes

Academy

SaaS Customers only

Academy Live

Community

Named Support Coordinator

Customer Conference Discount

Gold

Preferred Plan

Ideal if support is needed only during the work week

Online Support Portal

Support Hours

24 X 7

Number of Certified ETQ ambassadors

5

Support Response Times

(2 – 8 hours)

Access to New Releases, Patches and Hot-Fixes

Academy

Academy Live

Community

Named Support Coordinator

Customer Conference Discount

Platinum

Ideal for customers with the most stringent mission-critical requirements

Online Support Portal

Support Hours

24 X 7

Number of Certified ETQ ambassadors

10

Support Response Times

(1 – 8 hours)

Access to New Releases, Patches and Hot-Fixes

With Priority

Academy

Academy Live

Community

Named Support Coordinator

Customer Conference Discount

Sadiq Eshaq, Technical Project Manager and Lumileds

As I became more familiar with ETQ Reliance, I realized that it’s more than just a quality system—it’s a platform to create new applications from scratch or, quite easily, ‘translate’ many older applications into the Reliance environment.

Sadiq Eshaq
Technical Project Manager, Lumileds
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