ETQ Customer Support

We’re here to help all day, every day

With 3 levels of QMS support, choose the plan
that best suits your and your organization’s needs.

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Compare top features

Silver

Ideal if support is needed only during the work week

Gold

Preferred Plan

Ideal for organizations with multiple locations across multiple time-zones

Platinum

Ideal for customers with the most stringent mission-critical requirements

Online Support Portal

Support Hours

8 X 5
24 X 7
24 X 7

Number of Certified ETQ ambassadors

3
5
10

Support Response Times

(4 - 24 hours)
(2 - 8 hours)
(1 - 8 hours)

Access to New Releases, Patches and Hot-Fixes

With Priority

Academy

SaaS Customers only

Academy Live

Community

Named Support Coordinator

Customer Conference Discount

Compare top features

Silver

Ideal if support is needed only during the work week

Online Support Portal

Support Hours

8 X 5

Number of Certified ETQ ambassadors

3

Support Response Times

(4 - 24 hours)

Access to New Releases, Patches and Hot-Fixes

Academy

SaaS Customers only

Academy Live

Community

Named Support Coordinator

Customer Conference Discount

Gold

Preferred Plan

Ideal for organizations with multiple locations across multiple time-zones

Online Support Portal

Support Hours

24 X 7

Number of Certified ETQ ambassadors

5

Support Response Times

(2 - 8 hours)

Access to New Releases, Patches and Hot-Fixes

Academy

Academy Live

Community

Named Support Coordinator

Customer Conference Discount

Platinum

Ideal for customers with the most stringent mission-critical requirements

Online Support Portal

Support Hours

24 X 7

Number of Certified ETQ ambassadors

10

Support Response Times

(1 - 8 hours)

Access to New Releases, Patches and Hot-Fixes

With Priority

Academy

Academy Live

Community

Named Support Coordinator

Customer Conference Discount

One of the key requirements when we bought ETQ was that we could use it for supplier management. Our supplier quality engineering group is extremely happy with ETQ. We are going after a market that requires zero defects (automotive market). It's a different standard.

Steve Bergeron
Director of quality for US manufacturing and
materials and QMS infrastructure, Cree Corporation
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