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Supply Chain Quality Management

Supplier quality
means product quality

Ensure finished product quality with automated control and visibility over all elements of your supply chain, from local manufacturers to global suppliers. Track suppliers and materials, build qualitative and quantitative supplier ratings, trigger actions for supplier quality management. The ETQ Reliance® Supply Chain Quality Management software application set is composed of 4 apps:

supplier quality ETQ Reliance Supply Chain Quality management PPAP Production part approval process truck

Production Part Approval Process (PPAP) Software

The ETQ Reliance PPAP software application helps companies drive supply chain efficiency and reduce risk within their organization because it allows them to:

  • Evaluate the components and subsystems received from suppliers
  • Establish clear design specifications for supply chain partners
  • Monitor supplier compliance with these standards

5 Supplier Quality Management Basics That Benefit From Software

“One of the key requirements when we bought ETQ was that we could use it for supplier management. Our supplier quality engineering group is extremely happy with ETQ.” – Steve Bergeron, Cree Corporation

ETQ Reliance Supply Chain Quality management system with lady working with receiving and inspection application on ipad

Receiving and Inspection

Giving companies better control over their suppliers’ inputs—key to the quality of the end product—is the main goal of ETQ Reliance’s Receiving and Inspection application for enhanced supply chain quality management.

two mobile devices with ETQ Reliance app running

Supplier Corrective Action Request (SCAR)

Several scenarios may warrant SCAR (e.g. nonconforming material, missed or delayed delivery, investigation of a customer complaint, etc.).

Using the same corrective action procedures that are used internally, ETQ Reliance’s SCAR app for improved supply chain performance enables organizations to identify, fix and record quality issues traced back to suppliers. These procedures may include: root cause analysis, corrective action plans and verification checks via risk analysis.

ETQ Reliance Supplier Rating shown on tablet

Supplier Rating

By building comprehensive supplier scorecards, based on quantitative and qualitative supplier quality rating information on up to five dimensions of performance, your organization can measure, evaluate and improve supply chain quality management to make informed future sourcing decisions.


Real-world supply chain quality management

Business impacts & challenges

Challenges and benefits of improving supply chain quality. Hear insights and examples from quality champions.

How can this application set
contribute to your supply chain quality process?

Boost supply chain visibility

Prevent supplier quality issues before they occur. Include suppliers directly into your product lifecycle.

Maximize rich supplier data

Eliminate data silos by maximizing efficient supplier communication during: production, post-production, supplier audit processes.

Reduce poor supplier quality costs

From customer complaints to recalls and warranty claims—understand and mitigate the consequences and true costs of poor product quality.

Reach your market faster

Build and maintain a dynamic global supply chain. Develop strong supplier relationships. Increase your trust in suppliers and their performance on your behalf.

Supply Chain Quality Management

How Streamlined Supplier Quality Management can Help with Supply Chain Challenges

ETQ Reliance includes several features to make it easier to cope with supply chain shortages and put processes in place to help increase resilience.

Now that you’re here…

Why not take a minute
to find out more about ETQ Reliance
for supply chain quality management.

Supply Quality Management FAQ Page


What is supply chain quality management?

Supply chain quality management is the act of upholding supplier quality. That means ensuring raw materials, components, or subassemblies deliver at a level of quality that supports safe and effective performance in the finished product.

How can supply chain management help PPAP quality?

PPAP is the process of adding new parts to a production process. When these parts are sourced from suppliers, they must be of the highest quality to support the finished product. Supplier quality helps ensure that the finished good performs safely and meets customer demands.

Can PPAP software reduce PPAP quality risks?

Yes. PPAP software helps reduce PPAP quality risks by making it easier for quality managers to evaluate products from a new supplier. PPAP software enables you to store, access, and analyze documentation from the vendor and then set up an inspection schedule to ensure that the new parts are of the promised quality.

What is a SCAR corrective action?

A supplier corrective action request (SCAR) is a report that details a blemish, defect or nonconformance in delivered parts or raw materials from a supplier. This request also includes a step-by-step process for the supplier to remediate these blemishes in future deliveries.

Does SCAR software improve quality issues?

Yes. When issuing a SCAR, it is crucial to maintain clear lines of communication between you and your vendor. You must also confirm that the supplier is fulfilling the steps laid out in the SCAR and learn how they’re doing that. SCAR software helps you keep this all on track.

Is quality control important in supply chain management?

Your product cannot exceed the quality of the poorest-quality component or material within it. In other words, you can create everything the right way except for one small component, but if that component breaks, it can ruin the performance and functionality of your finished goods. For that reason, quality control is critical.

How is performance measured in supply chains?

You can measure supply chain performance in three ways:
1. Delivery: Can the product be delivered on time to the correct location?
2. Quality: Does the product conform to the internal and external compliance regulations that govern the customer’s industry?
3. Transparency: In the event of a defect, did the supplier include enough documentation to identify and mitigate the source of the nonconformance?

How can I improve supply chain quality?

Improving supply chain quality means improving the delivery, quality, and traceability of raw materials and components. You can accomplish this by ensuring your suppliers have detailed access to information about your production requirements. You can also perform PPAP audits to weed out suppliers who can’t meet your criteria.

What are the five steps of supply chain management?

1. Plan: Determine how many materials you need to manufacture a product.
2. Source: Find suppliers who can sell you the raw materials and components you need.
3. Make: Assemble, test, and package the product.
4. Deliver: Find and use logistics channels to place your product in your customers’ hands.
5. Return: Create a logistic channel for RMA or defective goods. In addition, return defective or unneeded raw materials and components to suppliers when possible.

What is sustainable supply chain quality management?

Sustainable supply chain quality management means ensuring that a component is produced using renewable energy and materials. It also means ensuring this component can be recycled or composted at the end of the product lifecycle.

Why is quality important within the supply chain?

There are very few situations where you can fix a shipment from a supplier if it arrives in a state that’s either damaged or non-conformant with your processes. If you can use a shipment, then you can’t make your products. Therefore, you need to ensure consistent quality from suppliers to meet your standards for productivity.

How can supply chain quality be improved?

Use a quality management system (QMS) to increase supplier quality by instituting PPAP audits, creating nonconformance handling guidelines, and issuing SCARs when necessary.

How is quality measured in supply chain management?

Quality can be measured when shipments from suppliers pass inspection and sampling, when they arrive on time, and when they’re correctly labeled and packaged in a way that allows them to be ingested by your manufacturing process.

What is quality assurance in supply chain management?

Quality assurance is a joint commitment from quality managers and suppliers that components and raw materials are delivered per standards set down by the manufacturing organization at large.