The 2019 ETQ Product Strategy & Training Conference

Monday–Thursday, October 14–17, 2019
Hilton Anatole — Dallas, TX

Join your fellow customers to learn about the latest ETQ solutions. Interact with the ETQ global community. Share experiences and best practices. Gain the knowledge to enable better decisions for your quality and EHS initiatives, mitigate risk and foster continuous improvement.

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Harness the Power of ETQ Reliance

ETQ strives to provide the best possible solutions to make your investment in ETQ of exceptional value to your business. These efforts culminate in the annual user conference, where customers gather to learn about recent and upcoming ETQ solutions and gain access to hands-on product training. It is also an opportunity to interact with your fellow ETQ users from around the world and share experiences and best practices.

At the 2019 ETQ Product Strategy & Training Conference you will:

  • Advance your business strategies to use quality as a business differentiator
  • Hear best practices from fellow quality champions
  • Participate in hands-on sessions/training on ETQ products and services
  • Receive interactive one-on-one consultations from ETQ trainers
  • Build connections by participating in roundtable discussions
  • Maximize the return on your investment in ETQ
  • Define new ways to attain a greater impact in your work

Why Attend?

This year's theme is “Harness the Power of ETQ Reliance.” The 2019 Product Strategy & Training Conference is an opportunity for the user community to connect and learn about new ETQ product functionality, collaborate with fellow users, and connect with ETQ staff across these four dimensions:


Sessions will span a variety of topics enabling you to learn about new processes and applications within the platform, and providing you with valuable information on implementing new technologies.


Learn from the real world experiences of a wide range of organizations that use ETQ, including lessons learned and best practice advice for the community.


Interact with "super users," hear about their experiences, and gain valuable insights. Connect with quality professionals in your industry, as well as outside your sector.


Passport training provides in-depth training on Reliance - from Basic to Expert classes that will walk you through specific configuration methods on making the most out of your use of Reliance.

Sign up today to gain practical experience to take back to your business and build more value in your implementation. This conference is worth over $7,000 in training and experience for a fraction of the cost!

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Get your manager on board!

Need help getting approval to attend? We've got you covered.

Our justification letter highlights all the conference benefits and costs, making it clear why you should attend.

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ETQ Product Strategy

Monday, October 14

Registration and Welcome Reception

3:00pm — 6:00pm Registration
6:30pm — 9:00pm Reception

Tuesday, October 15

Today will open with a dynamic keynote general session presentation by ETQ’s CEO, Rob Gremley and CTO, Morgan Palmer. Following this you will be able to choose from 12 different sessions in 3 concurrent tracks.

*Conference sessions subject to change

7:00am Registration
7:30am — 8:30am Continental Breakfast and Registration
8:30am — 10:30am Welcome and Keynote Presentation: The 2019 conference kicks off with an update on ETQ, Reliance 2019 and ETQ's vision and roadmap.
10:30am — 11:00am AM Break
11:00am — 12:00pm
Product Strategy Sessions

Supplier Quality – A Customer Panel: Learn advanced supplier quality best practices from peers and how they have improved new product introduction via supplier quality management.

Plan Your Journey: Hear what capabilities can help you become more effective, whether you have been using a QMS for years or are just starting on your quality journey.

Quality Progress – Customer Presentation: Dive into the quality progress of a fellow ETQ customer and learn how they will measure and prioritize future quality programs.

12:00pm — 1:00pm Lunch
1:00pm — 2:00pm
Product Strategy Sessions

Analytics: You've collected significant data from your daily operations. Now it's time to unlock insights to help make better business decisions.

Training 2.0: Explore the new capabilities and enhancements in ETQ Reliance 2019 Training 2.0.

Building Integrations – A joint ETQ and customer presentation: In this session we will discuss integration between ETQ Reliance and other systems such as ERP, Finance and HR.

2:00pm — 2:15pm PM Break
2:15pm — 3:15pm
Product Strategy Sessions

Validation for Enterprise and Mid-Market customers: Learn about the new Validation offerings for Reliance.

Introducing the New ETQ Community Site: Working together, ETQ and its customers are driving Quality and EHS advancements. In this session, ETQ will demonstrate and discuss the new collaboration site that facilitates community learning and engagment.

Customer Presentation – EHS Impact: Hear about the EHS program achievements of a fellow customer. The presentation will cover results and business impact as well as a look at their future EHS plans.

3:30pm — 4:30pm
Product Strategy Sessions

Introduction to Supplier Quality Management: Gain insight on how to maximize quality control and efficiency in the supply chain, while improving supplier collaboration.

Using ETQ Academy – A Customer Panel: Understand the transition to learning paths. Hear about best practices for going live with Academy and strategies to encourage adoption by new users.

Release Management and Continuous Release: Learn about ETQ's new Release Management capabilities. We will also discuss our new approach to how we will release updates to the ETQ Reliance software.

4:30pm — 5:30pm Registration for Passport Training
6:00pm — 9:00pm RECEPTION — Outdoor Texan BBQ

ETQ Passport Training

As part of the ETQ Product Training & Strategy Conference, the ETQ Reliance Passport Training will be held on the second and third days, where you can participate in advanced training on ETQ Reliance. This training includes administrator training, configurations and advanced features for those looking to further their Reliance knowledge. You can also register for only the Passport Training.

Class Levels: Basic, Intermediate & Expert


The Basic Designer course provides a comprehensive and hands-on overview of configuration utilizing the Reliance Designer. Exercises will cover how to build forms, workflows, and views in ETQ Reliance as well as how best to utilize the Administration Center to develop and modify basic documents and processes.


Successful completion of the following courses in ETQ Academy:

  • ETQ Reliance Basic Designer Certification Training 2019
  • ETQ Reliance Administrator Certification Training 2019

Who should take this course?

  • Reliance Administrators who would like to better understand how the back-end of their Reliance system functions
  • Beginning Reliance Designers who would like an opportunity to have a guided experience in building and modifying forms, workflows and views
  • Named Callers who need a better understanding of system design elements to be able to better troubleshoot issues or work with the ETQ Help Desk


The Intermediate Designer course will cover hands-on ETQ Scripting exercises to help customers configure more complex business requirements. The exercises will specifically focus on using ETQScript to configure an out-of-box module (e.g. Corrective Action) to apply commonly requested business logic.


Successful completion of the following courses in ETQ Academy:

  • ETQ Reliance Intermediate Designer Certification Training 2019

Who should take this course?

  • Proficient Reliance Designers who would like an opportunity to have hands-on experience in writing and modifying ETQScript to meet business needs
  • Named Callers who need a better understanding of how to troubleshoot and update ETQScript logic


An interactive session covering multiple business cases requiring advanced ETQ configuration and scripting skills. The session covers best practices around scripting and explains a step by step approach in achieving some highly complex business requirements using ETQ Reliance. Solutions sets cover the entire gamut of ETQ’s advanced solution offerings, such as real-time integrations for just-in-time delivery, advanced scripting to automate compliance and quality assurance and automated problem detection to enable a pro-active approach to problem solving. The purpose of the session is to learn how to maximize Reliance to solve the trickiest and most complex business requirements.


Successful completion of the following courses in ETQ Academy:

  • ETQ Academy 2019 Administration, Basic, and Intermediate Certifications
  • Minimum 2 years experience in managing and configuring ETQ Reliance applications

Who should take this course?

  • Advanced Reliance Administrators and Designers who have advanced knowledge of ETQ Reliance and related technical knowledge in databases, programming, and enterprise integration

Wednesday, October 16

7:30am — 8:30am Continental Breakfast and Registration
8:30am — 11:45 am Training session
12:00pm — 1:00pm Lunch
1:00pm — 5:00pm Training Session
6:00pm — 9:00pm Free Night

Thursday, October 17

7:30am — 8:30am Continental Breakfast and Registration
8:30am — 11:45 am Training Session
12:00pm — 1:00pm Lunch
1:00pm — 5:00pm Training Session
5:00pm Conference Ends


Conference Passes*

The 2019 ETQ Product Strategy & Training Conference is a 3-day event where customers gather to learn about the most recent and upcoming ETQ products and services. It is also an opportunity to interact with fellow ETQ users from around the world and share experiences and best practices.

Early Bird
Jun 3–30
Sep 13–Oct 2
Oct 3–15
ETQ Product Strategy Sessions + Passport Training (Mon PM-Thurs)
ETQ Product Strategy Sessions Only (Mon PM-Tues)
ETQ Passport Training Only (Tues PM-Thurs)
* Above pricing does not include hotel room.


The Hilton Anatole

2201 North Stemmons Freeway
Dallas, TX 75207

The Hilton Anatole hotel is more than a luxury hotel. It’s a landmark destination in Dallas, Texas. With over 1,600 guest rooms, it’s one of the largest hotels in the South and is a major convention and meeting facility situated on 45 acres in a resort-type setting. The grounds of the hotel are beautiful, décor is cool and tranquil, and there is an abundance of meeting rooms and over 1,000 pieces of fabulous oriental art, which all adds up to an exceptional experience. The Anatole is only 10 minutes from Dallas Love Field, 20 minutes from DFW airport and minutes from restaurants, museums and art galleries in Trinity Grove.

Book Your Room


  • An opportunity to learn from your peers and ETQ experts about the latest trends and issues in quality, as well as enjoy hands-on training to help you get the most out of your ETQ Reliance solution.

    The conference will consist of an opening reception, one day of product update sessions and two days of intensive training on Reliance 2019.

  • This year we will have our annual user conference in October 2019 as well as a more extensive spring conference in 2020 with our traditional Customer Innovation Awards and two full days of product strategy sessions. ETQ’s customers have requested that we move to a spring schedule for our customer conference and we are taking the opportunity to do that now, starting in spring 2020 and then again in spring 2021. We believe you will find both events of value to your organization. You can expect many more sessions and some exciting new themes for senior quality leaders at the spring conference.

  • We have several levels of pricing (early bird until: June 30, 2019). Check our pricing matrix for details.

  • Quality VPs, directors, and senior managers in every industry attend the conference

  • The dress code is business casual for all events, day and night.

  • Attendees will have the opportunity to download presentations from a secure site once the event is over.

  • You can fly into either Dallas Love Field or Dallas/Fort Worth. The hotel is just 10 minutes from Dallas Love Field and 20 minutes from Fort Worth and the airport. Check the hotel for directions.

  • We have reserved discount rooms for you. Your hotel room and incidental charges will be your responsibility. In addition, you will get access to the health club and pool (so you don’t need to pay a resort fee). Book your hotel room now.

  • We have a reception on Monday, October 14, continental breakfast, lunch and an evening reception on Tuesday. On Wednesday and Thursday, continental breakfast and lunch and breaks are provided.

  • Contact ETQ if you want to cancel your registration. A cancellation fee of 50% of registration costs will be applied for cancellations received between September 16 and October 1. After October 2, there will be no refunds. Attendees are responsible for cancelling their own hotel rooms directly. No-shows are non-refundable.

  • If you registered for the conference but are unable to attend, you may send a substitute in your place. Substitutions should be submitted by email to ETQ. Please include the original attendee’s name and the substitute’s name and contact information.

Please contact ETQ if you have any further questions.

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