Quality Creates Perspective

A QMS Resource for Quality Champions: news, perspective and commentary on hot issues in quality and quality management.

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ETQ Salutes Customers Recognized for Their Pandemic Work

At ETQ, we spend a lot of time thinking about our “customers’ customer.” Today, in the midst of the Coronavirus pandemic, it is conceivable that some of our customers’ customers are, in fact, every single one of us. From life science and healthcare companies of all kinds delivering badly needed supplies and researching potential treatment and vaccine options, to “traditional” manufacturing companies modifying their production lines to build healthcare equipment, our respect and admiration for our customers grows daily.

By Chris Nahil on April 15, 2020
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Operational Excellence Requires A Culture Of Quality

Companies who don’t foster a path towards operational excellence within their workforce could find that their employees are less engaged and, ultimately, less productive. According to a recently released report, organizations that prioritize both employee engagement and a culture of quality are likely to experience an increase in productivity and customer satisfaction. Forbes reported that a global survey of over 5,000 people by workplace management platform Wrike found that employee engagement was high, with 91 percent of respondents claiming that they had a personal commitment to a company’s goals and its overall success.

By David Bolton on December 19, 2019
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Quality Matters: Why A Healthy Lifestyle Relies On Effective Supply Chain Management

The end of the year is nigh. Less than a month to go until we barrel into 2020 and, to quote one of Sweden’s finest musical exports, we are approaching the final countdown. This is always a difficult time of year for companies. There is a delicate balance to be struck during the holiday season, especially when it comes to maintaining quality standards in the workplace. Employees might be looking forward to the festive period and calendars are likely to be filled with social events and pre-booked vacations - all of which can become distracting.

By David Bolton on December 5, 2019
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Why The Hidden Costs Of Poor Quality Are More Dangerous Than The Visible Ones

Most companies are well acquainted with the “visible” costs of poor quality. But these are just the tip of the iceberg compared to the deeper and more intractable “invisible” costs lurking below the waterline. It behooves companies that value quality leadership to fully understand and account for these hidden costs or risk losing consumer trust, brand reputation and, ultimately, business value.

By ETQ on November 20, 2019
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Why Celebrating 100 Years Of Quality Matters

Over the last decade, there has been a concerted effort by the quality community to raise awareness of the role that quality plays in both business optimization strategies and organizational growth. Quality is an ever-present part of life, and while the average person might not understand the impact that it has on their daily routine, the simple truth is that quality is often considered to be not only a benchmark for success but also a barometer for brand reputation and consumer trust.

By David Bolton on November 14, 2019
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Quality Matters: Mislabeled Products, Supply Chain Audit and Harmful Strawberries

Companies that don’t factor in the need for a top-down culture of quality are likely to miss out on numerous opportunities for continuous improvement. Here at the ETQ Blog, the knowledge that quality matters is often our North Star. In fact, ETQ’s chief marketing officer Nina McIntyre was recently featured in Inc. magazine discussing how quality defines a brand, highlighting the vital importance of investing in the consumer experience.

By David Bolton on November 8, 2019
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