Supply Chain Quality

Supply Chain Quality

Ensure finished product quality with automated control and visibility over all elements of your supply chain, from local manufacturers to global suppliers. Track suppliers and materials, build qualitative and quantitative supplier ratings, and trigger actions to improve supplier quality.

Production Part Approval Process (PPAP)

The Production Part Approval Process (PPAP) allows companies to evaluate the components and sub-systems they receive from suppliers, establish clear design specifications for suppliers and monitor supplier compliance with those standards.

  • Manage the approval process for changes to products and processes made by suppliers
  • Manage submissions, approval and optionally waivers
  • Ensure that the suppliers comply with the design specification of the customer
  • Enforce producers to evaluate components and sub-systems that they receive from suppliers, establish confidence in the supplier's management systems
  • Integrate with 3rd party systems (e.g. SAP, Oracle)

Receiving and Inspection

Receiving and Inspection integrates the process of receiving materials from suppliers and sets up inspection schedules based on supplier performance tendencies. Customers can create Sampling Plans and Skip Lot Profiles to help organize and plan sample quantities and define how many lots may be skipped when inspecting. Each inspection calculates criteria for sampling based on customer-configured Acceptable Quality Level tables. Failed inspections can automatically trigger nonconformance workflows to quickly detect and solve any supplier issues.

  • Track and evaluate the quality of supplier goods in real-time
  • Reduce defects in finished products related to poor supplier quality
  • Integrates with Suppliers Materials and Chemicals for supplier, material and chemical information
  • Integrates with Nonconformance Material to record and investigate failed inspections
  • Integrates with Deviation, where “Use As Is” dispositions can be used
  • Integrates with Supplier Rating to evaluate suppliers
  • Integrate with 3rd party systems (e.g. SAP, Oracle)

Supplier Corrective Action

There are a number of scenarios that may warrant Supplier Corrective Action (SCAR) – nonconforming material, missed or delayed delivery, and investigation of a customer complaint, for example. Any time an adverse event is traced back to the supply chain, SCAR issues a corrective action that is tracked the same way an internal corrective action is. A supplier corrective action follows the same steps as an internal corrective action: root cause analysis, corrective action plan and verification check via risk analysis. Any issues can be identified, fixed, and recorded in the Supplier Rating for analysis.

  • Manage all Nonconformance Handling
  • Reduce defects in finished products related to poor supplier quality
  • Identify and describe incoming and production non-conformances and manage the review and disposition process
  • Ensures that any out of specification conditions are visible
  • Enforce review and approval workflows, with timeliness tracking
  • Integrates with Corrective Action (CAPA) and Supplier Corrective Action (SCAR) for investigation and resolution
  • Integrates with Risk management tools to assess the risk of the nonconformance
  • Integrates with Deviation to track deviations from the standard process
  • Integrates with 3rd party systems (e.g. SAP, Oracle)

Suppliers, Materials and Chemicals

Suppliers, Materials and Chemicals is a repository for information about suppliers and the materials they provide. It is revision controlled and may be archived for a full catalog of materials and supplier information. This provides full visibility across the organization into supplier and material information.

  • Define incoming inspection quantitative or qualitative criteria.
  • Integrates with Risk Register to document and identify risks associated to the material/chemical
  • Integration with Deviation, Receiving and Inspection, Supplier Rating, and Supplier Corrective Action (SCAR)
  • Integrate with 3rd party systems (e.g. SAP, Oracle)

Supplier Rating

All supplier activities feed into a comprehensive Supplier Rating report. Using this tool, customers collect quantitative and qualitative supplier rating information for up to five dimensions of rating that can be used to build measurement activities based on past supplier performance.

  • Measure, evaluate and improve supplier performance to enable companies to make informed future sourcing decisions
  • Manage scorecards that contain both qualitative and quantitative elements each with its own percentage weight
  • Automatically update critical supplier metrics
  • Generate reports for suppliers categorized by commodity and date
  • Integration with Suppliers, Materials and Chemicals, Receiving and Inspection, and Supplier Corrective Action (SCAR)