Nonconformance Handling

ETQ Nonconformance Handling Solution

The ETQ Reliance Nonconformance Handling solution gathers information about a company’s products and processes and leverages those insights to affect quality outcomes. This data allows customers to effectively mitigate the overall cost of poor quality, return high-quality products to the market and foster continual improvement for fewer customer complaints and stronger brand reputation. With ETQ Nonconformance Handling, customers can:

  • Centralize nonconformance reporting
  • Foster continual improvement
  • Make informed product and process changes
  • Minimize product defects
  • Reduce negative quality-related events
  • Reduce customer complaints

Tracks all returns that occur within a company

Invaluable customer feedback can be integrated into the nonconformance handling process to enable a closed loop of continuous improvement

Manages the review and disposition of any production materials that do not conform to normal specifications

Manages the process of developing a deviation plan, identifying deviations, securing deviation approvals, charting deviation progress and scheduling

"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it." - Peter Drucker

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