Nonconformance Handling

Nonconformance Handling

Reduce customer complaints and foster continuous improvement by minimizing defects and boosting product quality. Mitigate the cost of poor quality, minimize customer complaints and build stronger brand reputation.

Inspection and Testing

  • Manages the process of inspection schedules and results for in-progress, first article and final inspections
  • Track and evaluate the quality of in progress goods in real-time, reducing defects in finished products
  • Integrates with Suppliers Materials and Chemicals module for supplier, material and chemical information
  • Integrates with Product Specification Management module to manage relationships between components and assemblies
  • Integrates with Nonconformance Material module to record and investigate failed inspections
  • Integrates with Deviation module, where “Use As Is” dispositions can be managed
  • Integrate with 3rd party systems (e.g. SAP, Oracle)

Nonconformance Reporting

Nonconformance Reporting manages the review and disposition of any production materials that do not conform to normal specifications.

  • Provides a tool to effectively manage the assignment, timeliness, and history of the nonconforming materials process
  • Ensures that any out of specification conditions are visible
  • Enforce review and approval workflows, with timeliness tracking
  • Integrates with Corrective Action (CAPA) and Supplier Corrective Action (SCAR) for investigation and resolution
  • Integrates with Risk management tools to assess the risk of the nonconformance
  • Integrates with Deviation Planning to track deviations from the standard process
  • Integrates with 3rd party systems (e.g. SAP, Oracle)

Planned Deviations

The ETQ Planned Deviations manages the process of developing a deviation plan, identifying deviations, securing deviation approvals, charting deviation progress and scheduling.

  • Identify deviations, develop a deviation plan with target completion dates, approve proposed deviations, and verify the completion of deviations that are in process
  • Create and assign action related to the deviation process being performed
  • Integrates with Nonconforming Material to initiate a deviation
  • Integrates with Corrective Action (CAPA) for investigation and resolution
  • Integrates with Document Control
  • Integrates with 3rd party systems (e.g. SAP, Oracle)

Customer Feedback

Invaluable customer feedback can be integrated into the nonconformance handling process to enable a closed loop of continuous improvement.

  • Manage customer profiles, investigate and take action on customer feedback
  • Integrates with Corrective Action (CAPA) for investigation and resolution
  • Integrates with Return Material Authorization to record all necessary data related to the object being returned
  • Integrates with risk management tools to surface risks along with identifying the actions needed to minimize the impact of a risk and prevent it from occurring
  • Integrates with Nonconformance Handling to record and investigate failures
  • Integrates with Complaint Handling for investigation, correction and regulatory reporting
  • Integrates with 3rd party systems (e.g. SAP, Oracle, SalesForce)

Return Material Authorization

Return Material Authorization tracks all returns that occur within a company. It allows users to identify the reason for return, material that needs to be returned, and quantities to be returned. Users can generate nonconformances and other workflows that link directly to the original return.

  • Define templates for various types of correspondence
  • Integrate with 3rd party systems (e.g. SAP, Oracle)
  • Automatically create events from 3rd party systems with automatic assignments based on data