ETQ Root Cause Analysis

Root Cause Analysis (RCA)

Root Cause Analysis: Ensure Lightning Doesn’t Strike Twice

Failures happen in every manufacturing process, but the important thing is to ensure they don’t happen the same way twice. Root cause analysis (RCA) eliminates the possibility of repeated failure—attacking both the mechanical causes of failure and the systems allowing failures to emerge.

Manufacturers across almost every industry experience a vast demand for products, meaning facilities, workers, and machines are being pushed to maximize output. That increases the likelihood of process failures and the consequences when they occur. Despite the push for speed, however, organizations cannot hurry the root cause analysis process.

When failures occur, it might not be because a worker forgot to read the safety manual or because a belt was stressed beyond its operating limit. Instead, the root of the problem might be systemic—the manual might have been on an inaccessible computer, the belt may have been improperly sourced from the supplier. Root cause analysis means going past the apparent source of the problem, uncovering deeper issues to increase quality and safety at the organizational level.

Getting Started with RCA

Five Steps to Performing Root Cause Analysis

Root cause analysis is multidisciplinary because apparent problems with a product or process can originate in almost any part of the organization. That can initially be daunting—there’s much ground to cover during the product lifecycle—but a relatively simple five-step process can narrow it down.

Although the process below is straightforward enough, it usually requires knowledge from different parts of the organization. The best practice is to create a cross-functional team. The team’s composition may be different with every incident because it should always include individuals who work with processes connected with a product failure or quality event.

  • 1. Start by defining the problem
    What happened? The RCA team should begin by documenting and contextualizing the incident—not just what happened, but any warning signs that the event might happen beforehand.
  • 2. Measure the impact
    Is this a single incident or part of a pattern of similar failures? Understand the extent to which the specific incident (or incidents) affects the organization—whether by causing unplanned downtime, diminishing customer trust, incurring compliance violations, affecting worker safety, or all of the above.
  • 3. Determine contributing factors
    A single problem can have multiple causes. A defective product may have been caused by inadequate worker training and a failure in the automation system.
  • 4. Understand the root cause
    Take the data you’ve collected above and place it into a fishbone chart, a “5 whys” process, or a Pareto chart—the three primary root cause analysis tools. Use their output to help you determine the primary causes of an incident.
  • 5. Create a solution
    Depending on the results of the analyses above, create a solution that mitigates or eliminates the original problem.

Looking for an easy-to-use Root Cause Analysis Toolkit?  We’ve created one for you here.

Add RCA to Your QMS

Use ETQ Reliance NXG to Create a Formalized Root Cause Analysis Process

Regardless of what occurred or whom it affected, quality managers should deploy a consistent and repeatable process for root cause analysis. The Corrective Action application within ETQ Reliance makes it faster and easier to get accurate results from RCA.

Organizations should not rush root cause analysis—but there’s also no denying that the present-day manufacturing environment demands more speed. By integrating your RCA process into a cloud QMS in the form of Reliance NXG, quality leaders can have it both ways. They can have detailed and accurate analyses from the traditional RCA process and the speed and analytical focus demanded by industry 4.0.

In other words—Reliance NXG provides a centralized hub for all quality data, destroying data silos in the process. As such, it’s much easier to identify the problem, identify the impact, and find contributing factors. All this data is at the tips of your fingers with a modern QMS that can automatically tag data related to a nonconformance or process failure and deliver it to you. From there, you can use ETQ’s built-in analytics tools to understand your issue and find a fix.

Not sure how to get started with Root Cause Analysis?  Consult with an expert and we’ll get you on your way.

Three Tools for Root Cause Analysis

Built-In Analytics from ETQ Makes RCA Easy

Quality doesn’t start on the factory floor—it starts during product design. ETQ’s RCA tools allow organizations to trace product failures throughout the entire product lifecycle, allowing them to inject quality into every part of the process.

ETQ Reliance offers three primary tools for root cause analysis—fishbone diagrams, Pareto charts, and 5 whys. These tools are fundamental to RCA and have been in quality management toolkits for decades. However, the increased complexity of the manufacturing process threatens to overwhelm their utility.

With ETQ, users can rapidly assemble the data necessary to populate these fundamental RCA tools and understand where process failures and nonconformances originate. From there it’s a vastly more efficient step to  creating more streamlined processes and accelerating the continuous improvement process to get ahead of emerging issues.

Learn more about ETQ Insights, our advanced quality analytics solution.



Watch ETQ’s Root Cause Analysis Fundamentals

RCA on demand webinar where you’ll learn:

How to perform a root cause analysis; Three essential root cause tools; How you can leverage QMS data to speed analysis and Overview of the Root Cause Analysis Toolkit

One of the key requirements when we bought ETQ was that we could use it for supplier management. Our supplier quality engineering group is extremely happy with ETQ. We are going after a market that requires zero defects (automotive market). It's a different standard.

Steve Bergeron
Director of quality for US manufacturing and
materials and QMS infrastructure, Cree Corporation
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