Press Release

EtQ Announces Release of Aberdeen Report on Risk Mitigation in Manufacturing Operations

FARMINGDALE, NY (04-14-08): EtQ is proud to present Aberdeen Group's latest benchmarking report, entitled "Mitigating Risks in Global Manufacturing Operations."

Aberdeen Group, a Harte-Hanks Company (NYSE:HSS), through the analysis of over 250 manufacturers, reveals that Best-in-Class manufacturers realize an 11% increase in products manufactured in compliance, a 40 hour earlier response time to non-conforming shipments, 10% less asset downtime, and a 1.5 standard deviations reduction in production process variability. Putting these findings in context, Mehul Shah, Research Analyst with Aberdeen's Global Manufacturing Practice, states that, "To efficiently manage manufacturing operations, manufacturers must have capabilities to manage and mitigate risks from key areas such as supplier non-conformance, quality and compliance management, asset management, employee health and safety, environmental concerns and, finally, time-to-market deadlines. Best-in-Class manufacturers are taking a holistic approach by standardizing processes for managing risks, investing in capabilities to escalate non-conformances in real-time, linking operational metrics to financial metrics and integrating manufacturing solutions with risk solutions to proactively address and mitigate risks across the critical aspects of manufacturing operations."

EtQ has been a leading provider of the risk-based approach outlined in this report, and provides automated solutions that can identify and quantify high-risk events, take actions to automate the process and mitigate risks. This approach leads to a streamlined quality management system, where top risks are identified and prevented using a flexible, intelligent rules-based workflow. "EtQ has long known that there is a need in the market for mitigating risks in the global market," says Glenn McCarty, CEO of EtQ. "The release of Aberdeen's recent benchmarking report truly validates EtQ's position in the market as the leader in identifying, mitigating and preventing high-risk events using a quantitative, automated approach."

EtQ continues to develop Quality and Compliance Management solutions that are on the leading edge of industry needs. Aberdeen's report is just one example of EtQ's ability to produce systems that not only meet compliance initiatives today, but will provide the foundation for initiatives in the future.

About Aberdeen Group, a Harte-Hanks Company

Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to

About EtQ

EtQ is the leading Enterprise Quality and Compliance Management Software for identifying, mitigating, and preventing high-risk events through integration, automation, and collaboration. EtQ uses best-in-class, integrated modules and enterprise application integration to manage and measure quality and compliance processes and execute organizational change. Key modules within the product include: Document Control, CAPA (Corrective and Preventive Action), Audit Software, Complaint Handling, Risk Management, Change Management, Employee Training, Project Management, Nonconforming Materials, Enterprise Reporting, and more than 20 additional compliance-oriented modules. With its world-class flexible workflow, collaborative platform, EtQ has developed a unique niche to support enterprises involved in various compliance management initiatives such as; cGxP (FDA), ISO 13485, ISO 9001:2008, ISO/TS 16949, ISO 14001, ISO 22000, AS 9001, TL 9000, OHSAS 18001, RoHS, Sarbanes-Oxley, HACCP, SQF and similar standards for compliance and regulatory management. EtQ has been providing compliance solutions to a variety of markets for over 15 years.

For more information about EtQ, please visit, or to schedule a virtual demo, contact EtQ Inc., at 800-354-4476 or 516-293-0949, or e-mail us at

EtQ is a trademark of EtQ Management Consultants, Inc. All other product names and company names are trademarks or registered trademarks of their respective owners.

Press Contact:

Brenda Percy