two workers in warehouse

The Benefits of a Quality Management Software Solution (QMS)

Quality Management: Your Pathway to Excellence

Quality management is a catalyst to organizational success that builds a pathway to product and service excellence, brand loyalty and financial improvement. No longer a luxury, quality management is now a strategic business initiative. And an automated quality management system delivers measurable ROI as it builds a sustainable competitive advantage.

Quality is under pressure everywhere which means quality management must evolve. As competitive pressures force brands to develop products faster and compliance requirements become stricter, maintaining rock-solid quality becomes increasingly difficult. Outdated spreadsheet-based processes that can’t meet the need for greater agility and scalability can result in poor quality that causes recalls, repairs and product delays.

Outdated spreadsheet-based processes that can’t meet the need for greater agility and scalability can result in poor quality that causes recalls, repairs and product delays.

Today, product and service quality and the quality management systems (QMS) that deliver them are critical elements in building a sustainable business advantage.  In fact, savvy organizations that are pursuing a digital transformation strategy have integrated quality management and QMS software into their enterprise-level technology stack – co-equal with ERP, MES and CRM systems.

Quality professionals need a QMS that can quickly adapt as business conditions change, scale when their organizations grow and engage stakeholders inside and outside their organizations to build a culture of quality and continuous improvement. Truly next-generation quality management can be a catalyst to organization-wide digital transformation through enterprise integration and advanced, actionable analytics. Rock-solid product quality is the backbone of brand reputation and brings a premium to quality-centric organizations. Quality products and services establish and reinforce lifelong loyalty, market dominance and profitable businesses. Making the transition to automated quality management provides your organization with all the tools necessary to build the foundation of a culture of quality, maximize cost efficiency and secure your brand’s reputation.

Advanced Quality Analytics Guidebook

Improving Quality Through Advanced Analytics

The role of data and analytics is crucial in business optimization strategies today. Organizations with a strong data culture can provide insights into supplier quality, manufacturing processes, customer feedback and complaints and problem resolution.

Quality Matters

Reduce the Cost of Poor Quality

As we have seen, today’s dynamic, chaotic and disrupted world is no place for manual processes. Yet, many organizations choose to do little more than maintain the status quo when it comes to their quality efforts.

The caveat is that the status quo is not enough in the modern business world. Companies that don’t invest in quality management are taking a huge risk, a decision that may usher in some or all of the following outcomes:

  • Reduced competitive position
  • Risk of repeated failures
  • Inability of anticipate, predict, and prevent quality issues
  • Manual time-consuming quality processes
  • Inconsistent documentation and training
  • Risk of errors from manual data entry across multiple, disconnected systems
  • Lack of visibility into supplier performance

An additional cost of not investing in a robust QMS is the loss of potential gains only achievable through an investment in good quality. As investors and finance professionals know, the “opportunity cost” of selecting one investment over another, even if one of those alternatives is “doing nothing,” needs to be considered. In the case of quality management this means a company that decides not to manage quality in a comprehensive way is foregoing the potential cost efficiencies and revenue gains that can be achieved through tighter management and process control.

BEST PRACTICES

Cree’s criteria and approach for purchasing a QMS

Getting Started with QMS

Advanced Quality Management is Easier Than it Sounds

Moving into a digital QMS approach may seem daunting, if you’re coming from a strictly manual process environment — but it is truly not. The key is to focus your new software-driven approach on a few critical areas that will deliver immediate results.

At ETQ, we’ve found that – in most cases – choosing QMS applications that focus on automating document control, corrective action, audit management, employee training and nonconformance resolutions often have the most immediate impact in improving quality management.  It is important, however, to select a QMS that manages to both provide immediate value out of the box and allow easy configurability and flexibility to map to your organization’s internal quality environment.

Often, customers quickly move beyond the basic QMS building blocks above and begin to use their QMS for ensuring supplier quality. This may involve allowing your suppliers to have direct controlled access to your QMS to ensure the highest level of supplied part quality on a sustained basis. Doing so enables near real time supplier corrective actions to take place, which should improve product quality through the product lifecycle.

Additionally, a data-driven culture  encourages  transparency,  traceability,  strategic  planning  and,  ultimately,  facilitates informed action. In other words, analytics turns masses of seemingly incomprehensible data from across an enterprise into  a  common  language  that  can  be  consumed  by  business  leaders  to  drive  their  operation  more effectively.  Analytics is a critical part of making sense of quality-related data. As the internet of connected things and IIOT become more common phenomena, companies have found innumerable ways to collect and maintain data, especially during the production process with corrective action trend analysis and pattern identification in nonconformance management.

As a result, quality data insights are increasingly becoming the glue that leads to improved visibility in the supply chain with supplier corrective action remediation (SCAR) and first article inspection.

Analytics is a critical part of making sense of quality-related data.
woman at computer

QMS Solution

How to Select a QMS

As demand for QMS solutions grows, so does the vendor landscape, complicating decisions over the right choice that ensures a successful implementation and facilitates mission-critical quality initiatives.

Research shows 71% of software rollouts fail, are late or are over budget.

webinar

Why QMS Flexibility is Essential in Today’s Dynamic Environment

For organizations that need to adapt to changing business needs, flexibility is a key component of their QMS. Join a panel of quality leaders including Joel Wolf, Staff Solutions Architect, General Motors and Steven Bergeron, Director of Quality, Cree — Hear how QMS flexibility has enabled their organizations to enhance their quality processes and helped their organizations adapt to changing business needs.

QMS and Analytics

Advanced Analytics Maximizes QMS Enterprise Value

One of the greatest benefits of deploying an advanced quality management system is the ability to destroy silos of information and data within your organization. Your QMS will generate huge amounts of quality data constantly and the proper analysis of that data can yield informed and easily actionable information.

Manufacturers know they must innovate rapidly, bring products to market faster, optimize their offerings based on market feedback, and, importantly, respond to quality challenges that can impact consumer trust or brand reputation. One aspect of the ongoing quest for digital transformation remains constant; the role of data and analytics in business optimization strategies and quality management is no exception. Advanced analytics fully integrated into a QMS is the secret sauce that can provide insights on a variety of internal and external elements that include supplier quality, manufacturing processes, customer feedback or complaints and problem resolution.

Additionally, a data-driven culture  encourages  transparency,  traceability,  strategic  planning  and,  ultimately,  facilitates informed action. In other words, analytics turns masses of seemingly incomprehensible data from across an enterprise into  a  common  language  that  can  be  consumed  by  business  leaders  to  drive  their  operation  more effectively.  Analytics is a critical part of making sense of quality-related data.

As the internet of connected things and IIOT become more common phenomena, companies have found innumerable ways to collect and maintain data, especially during the production process with corrective action trend analysis and pattern identification in nonconformance management. As a result, quality data insights are increasingly becoming the glue that leads to improved visibility in the supply chain with supplier corrective action remediation (SCAR) and first article inspection.

There is no shortage of data available to quality practitioners today. It pours in from across the manufacturing ecosystem from enterprise software to smart sensors on assembly lines to connected workers in the field and ever-more complex supply chains.
Rob Gremley, CEO, ETQ

Other systems could take a good year to get familiar with...We wanted something that users could springboard off of right from the get-go and we found that Reliance solutions would do that.

Randy Domingo
Head of Quality, DiscGenics
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