Quality Creates Perspective

A QMS Resource for Quality Champions: news, perspective and commentary on hot issues in quality and quality management.



4 Stats That Show How Quality Management Impacts Product Recalls

This is the the latest in a series of blog posts detailing results from ETQ's 2020 industry trends and attitudes survey on the changing  role of quality as a strategic business initiative. When we started surveying businesses in the Life Sciences, Food & Beverage and Manufacturing industries, our goal was to get a better understanding of the state of quality management—not just in 2020, but over the next three to five years.

By Chris Nahil on May 5, 2020
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ETQ Salutes Customers Recognized for Their Pandemic Work

At ETQ, we spend a lot of time thinking about our “customers’ customer.” Today, in the midst of the Coronavirus pandemic, it is conceivable that some of our customers’ customers are, in fact, every single one of us. From life science and healthcare companies of all kinds delivering badly needed supplies and researching potential treatment and vaccine options, to “traditional” manufacturing companies modifying their production lines to build healthcare equipment, our respect and admiration for our customers grows daily.

By Chris Nahil on April 15, 2020
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Operational Excellence Requires A Culture Of Quality

Companies who don’t foster a path towards operational excellence within their workforce could find that their employees are less engaged and, ultimately, less productive. According to a recently released report, organizations that prioritize both employee engagement and a culture of quality are likely to experience an increase in productivity and customer satisfaction. Forbes reported that a global survey of over 5,000 people by workplace management platform Wrike found that employee engagement was high, with 91 percent of respondents claiming that they had a personal commitment to a company’s goals and its overall success.

By David Bolton on December 19, 2019
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Quality Matters: Why A Healthy Lifestyle Relies On Effective Supply Chain Management

The end of the year is nigh. Less than a month to go until we barrel into 2020 and, to quote one of Sweden’s finest musical exports, we are approaching the final countdown. This is always a difficult time of year for companies. There is a delicate balance to be struck during the holiday season, especially when it comes to maintaining quality standards in the workplace. Employees might be looking forward to the festive period and calendars are likely to be filled with social events and pre-booked vacations - all of which can become distracting.

By David Bolton on December 5, 2019
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