Advanced QMS for Dummies, 2nd edition Forward by Morgan Palmer.
As a quality management professional, you know all too well that your world is in constant flux. With ever increasing customer expectations, a highly dynamic regulatory environment, and supply chains that are more disrupted than ever before, quality is under pressure on all sides. At the same time, the legal, financial, and brand reputation consequences for poor quality are greater than ever before — existential to an organization, in some cases. Now, more than ever, quality matters in organizations of all sizes, around the world.
Despite these daunting challenges, a range of opportunities and achievable goals are available right now to forward-thinking organizations that understand that maximizing product and service quality can be a strategic differentiator. Those quality leaders are turning to Quality Management System (QMS) software to achieve their goals. Not only can a world-class QMS help you meet your regulatory and compliance obligations, but it will also save your organization money in reduced scrap, rework, warranty, and recall expenses.
An advanced QMS will also help build a strong two-way relationship with suppliers, so you both can act in lock step to any market or business changes you may encounter throughout the entire product lifecycle. It will improve worker training, health and safety, and will allow you to charge a premium for your products and services based on the enhanced brand reputation that accrues to genuinely high-quality products and services, and it will help automate business processes, enabling quality professionals to spend less time administering the quality system and more time driving continuous improvement, which is a cornerstone of achieving Quality 4.0. And as your reputation for high quality grows, it will improve your brand in the market, drive revenue, and improve customer retention.
And all these things are achievable now, as this book will clearly demonstrate. By leveraging modern QMS software today, you’ll see immediate value in higher product and service quality while building a foundation of quality data and advanced analytics that will help power your company’s digital transformation efforts into the future.
It’s time to put data to work to enable autonomous, connected ecosystems that boost efficiency, productivity, and quality for your business. We’re confident that this book will provide a logical and effective strategy to do just that. In the meantime, we wish you all the best as you uncover the transformative powers of advanced quality management.
Yours in quality,
Morgan A. Palmer
Co-founder and Former Chief Technology Officer, ETQ
Each week we will share with you an excerpt of a chapter in the book. If you’d prefer to read in the book at your own pace please download here.