|
• |
Automatic
creation of complaints
from 3rd party CRM
systems (e.g. SAP,
Oracle) |
| • |
Automatic
assignment based on
CRM data |
| • |
Automatically
lookup and display
related complaints |
| • |
Automatically
notify affected Departments
and personnel |
| • |
Automatically
load product, patient
and customer information |
| • |
Drag
& Drop configuration
using EtQ Designer |
|
• |
Issue
and track RMA and
samples |
| • |
Integrate
with Microsoft
Office to create
form letter templates
for various types
of correspondence |
| • |
Create
and assign multiple
action items to accelerate
resolution |
| • |
Easily
configurable workflow
to automate review
and approval process |
| • |
Intuitive
workflow display
to show document status |
| • |
Assign
documents to individuals,
groups or roles |
| • |
Multiple
routing options: Parallel,
Sequential, Voting |
| • |
Conditional
routing options to
accommodate complex
business processes |
| • |
Automatically
send reminder notifications
to assigned users
and escalate to their
managers |
|
• |
Decision
trees are configured
out of the box (e.g.
MDR, ADI) |
| • |
Additional
product specific decision
trees can easily be
configured |
| • |
Many
regulatory reporting
forms (e.g. MedWatch,
MHRA, MedSafe) |
| • |
Force
creation of regulatory
reports based on user
definable conditions |
| • |
Automatic
PDF conversion |
| • |
21
CFR Part 11 compliant |
|
• |
Record
initial assessment
results |
| • |
Option
to close appropriate
events at this stage |
| • |
Use
Risk
Assessment to
help guide decision
making |
| • |
Use
Centralized
Reporting to identify
trends |
|
• |
Automatically
inherit complaint
data into the investigation |
| • |
Dual
link between Event
and investigation |
| • |
Link
complaint to existing
open investigation |
| • |
Link
multiple complaints
to a single investigation |
