ETQ Reliance Platform provides customers with a suite of fundamental administration capabilities and a set of core business processes that optimize customers' quality management programs.
ETQ Platform is our out-of-the-box QMS specifically developed to get you up and running quickly with our easy set up.
Industry standards and best-practice frameworks routinely call for the documentation of all manner of process and procedures. ETQ’s Document Control module allows customers to manage the creation, distribution and archiving of all controlled documents in a centralized and controlled framework. With ETQ Document Control companies can:
ETQ Employee Training enables the creation of employee profiles, management of training schedules, tracking of training results and generation of training reports.
Audits are essential for identifying and reducing areas of noncompliance. It’s important to have complete visibility and control over the auditing process while streamlining the scheduling, assigning, executing and reporting phases. Smart organizations are looking for ways to replace inefficient and error prone manual audit processes with automated audit management systems, like ETQ Audit Management, which lets users:
Corrective actions are part of any quality system. Effectively addressing and managing adverse events lets organizations quickly resolve issues and maintain a high level of overall quality. ETQ’s Corrective Action module allows users to prioritize, filter, track and execute corrective actions automatically.
ETQ’s Change Management module provides a change summary that describes the change to be implemented, identifies the affected documents, and creates necessary action plans.
Suppliers, Materials and Chemicals is a repository for information about suppliers and the materials they provide. The information is revision controlled and can be looked up from other ETQ Reliance processes to provide full visibility into supplier performance.
The risk register is a centralized repository for risk and hazard data from all operational areas of a business. As the repository grows, companies can make critical business decisions based on a comprehensive set of real-world hazards and baseline data that can impact almost any aspect of business.
Keeping your ETQ Reliance environment up to-to-date with the latest releases is a business imperative. In addition to avoiding regulatory risk from being out of compliance, updates deliver real-world business ROI. That’s why, since 2016, ETQ has adopted a Continuous Release strategy, letting customers install all new functionality through patches, without major upgrade projects.
Release Management for ETQ provides the documentation and functionality you need to efficiently and effectively take advantage of these updates. ETQ provides a fully validated robust software solution. You can leverage our validation for everything you take out of the box, and we provide detailed information to identify areas where risk-based delta validation should be performed.
Organizations need to make sense of large amounts of data to make decisions to improve and innovate. ETQ’s Centralized Reporting solution lets companies organize data by creating drag and drop analytics reports, create scheduled reports that drill down on data, filter data by relevant factors, and search data sets easily and efficiently. ETQ allows customers to dig deep into their data and use that information to drive continuous improvements and maximize business value.
ETQ Delegation automates the process of delegating, escalating and tracking assignments so that time-sensitive issues and tasks are completed if the primary task owner is unavailable or assigns the task to a team mate. By monitoring due dates and task requirements and issuing notifications and updates to appropriate team members, ETQ Delegation and Escalation ensures that no project task falls through the cracks and any issues are elevated to the correct team member.
ETQ Designer is an intuitive, graphical drag-and-drop interface for creating and modifying workflows, forms, fields and reports. The ETQ Designer allows faster form creation and workflow configuration to reduce overall implementation time.
The ETQ Administration Center enables ETQ administrators to distribute ownership based on location, allowing for configuration of each location in a centralized application.
Reduce customer complaints and foster continuous improvement by minimizing defects and boosting product quality. Mitigate the cost of poor quality, minimize customer complaints and build stronger brand reputation.
Nonconformance Reporting manages the review and disposition of any production materials that do not conform to normal specifications.
The ETQ Planned Deviations manages the process of developing a deviation plan, identifying deviations, securing deviation approvals, charting deviation progress and scheduling.
Invaluable customer feedback can be integrated into the nonconformance handling process to enable a closed loop of continuous improvement.
Return Material Authorization tracks all returns that occur within a company. It allows users to identify the reason for return, material that needs to be returned, and quantities to be returned. Users can generate nonconformances and other workflows that link directly to the original return.
Ensure finished product quality with automated control and visibility over all elements of your supply chain, from local manufacturers to global suppliers. Track suppliers and materials, build qualitative and quantitative supplier ratings, and trigger actions to improve supplier quality.
The Production Part Approval Process (PPAP) allows companies to evaluate the components and sub-systems they receive from suppliers, establish clear design specifications for suppliers and monitor supplier compliance with those standards.
Receiving and Inspection integrates the process of receiving materials from suppliers and sets up inspection schedules based on supplier performance tendencies. Customers can create Sampling Plans and Skip Lot Profiles to help organize and plan sample quantities and define how many lots may be skipped when inspecting. Each inspection calculates criteria for sampling based on customer-configured Acceptable Quality Level tables. Failed inspections can automatically trigger nonconformance workflows to quickly detect and solve any supplier issues.
There are a number of scenarios that may warrant Supplier Corrective Action (SCAR) – nonconforming material, missed or delayed delivery, and investigation of a customer complaint, for example. Any time an adverse event is traced back to the supply chain, SCAR issues a corrective action that is tracked the same way an internal corrective action is. A supplier corrective action follows the same steps as an internal corrective action: root cause analysis, corrective action plan and verification check via risk analysis. Any issues can be identified, fixed, and recorded in the Supplier Rating for analysis.
Suppliers and Materials Qualification helps to manage the Approved Suppliers List (ASL) and delivers a real-time measure of supplier and material performance. Review and approval workflows provide full visibility and control of the qualification process, with the option of publishing the results directly to suppliers for feedback and corrective action.
All supplier activities feed into a comprehensive Supplier Rating report. Using this tool, customers collect quantitative and qualitative supplier rating information for up to five dimensions of rating that can be used to build measurement activities based on past supplier performance.
Move from a reactive problem-based approach and build a culture of workplace safety with a proactive, risk-based program that minimizes hazards in the workplace.
Job Safety Analysis (JSA) provides a proactive approach to job-related risk mitigation. This tool breaks down a job into its various operational steps. JSA then analyzes each step for potential safety hazards, identifies any associated hazards, analyzes the risk of the hazard occurring, and determines preventive measures. JSA integrates with risk assessment tools to assign an overall risk rating to the job position and determine the risk of a hazard occurring. Analyze and identify job hazards before they occur and eliminate or reduce risks to an acceptable level by putting the right controls into place.
Behavior Based Safety is the application of behavior psychology to promote safer behavior in the workplace through a joint effort by employees and management. This proactive approach can lower the cost of quality and safety for most organizations. The component gathers behavioral data by observing employees and noting any behavior that contributes to the safety of the work environment. That data is used to look more closely at safe and unsafe practices and to develop an action plan to promote the improvement of safety processes and build a culture of safety and quality.
Accidents and Safety reporting provides a central location where all incidents and accidents are recorded and investigated, and actions are taken to reduce the chance of recurrence. It can generate safety reports that can be submitted to agencies like OSHA with ready templates for OSHA 300, 301 300A forms and more. The tool initiates incident reporting by recording incident details, including witness statements and external resources involved, creating reports to notify external agencies using MS Office templates, and automatically launching corrective actions.
Safety Data Sheets provides company staff and emergency personnel with the proper procedures for handling or working with a wide range of substances. SDS includes physical data, toxicity, health effects, first aid, reactivity, storage disposal, proactive equipment and spill/leak procedure information.
Make environmental management a strategic business priority. Identify environmental impact targets, log permit information, oversee waste water and emissions management and track sustainability initiatives.
The first step in reducing a company’s environmental impact is to identify the aspects and targets on which to focus and track. Once these are determined, a company must establish metrics to track against and to ensure it hits target goals.
Permit Control lets you log permit information, attach permits and build dates and deliverables that ensure your permits are always up to date. Permit Control archive keeps all records of revised or expired permits and manages the review and approval process of documentation necessary to obtain new permits and renew expiring permits.
Chemical Approval tracks and reports chemical information for key regulatory needs for emergency planning, emergency release notifications, hazardous chemical storage reporting and toxic chemical release approval. Through Chemical Compliance tools, customers can create and manage Safety Data Sheets and manage dangerous goods, labeling and packaging, hazard classification and any part of the supply chain dealing with dangerous goods or chemicals. This creates an embedded chemical approval processes that allows site-level oversight of what is bought, used, stored and shipped along with the engineering, administrative and safety controls required to manage the process.
Sustainability Reporting* helps organizations effectively track, measure and report on their sustainability initiatives so they can function with the least possible impact on the environment. An automated workflow helps users take immediate action on sustainability events through corrective action, change management and employee training.
ETQ Emissions Management* calculates and tracks the amount of air pollutants discharged into the atmosphere for a given time. This fosters compliance with air pollutant and emissions regulations from around the world by performing complex calculations at a high volume on an on-going basis.
Automate several key quality processes that allow companies to incorporate risk-based thinking into organizational planning and operational monitoring. Identify and assess risks companywide and leverage risk data to drive long-term mitigation and improvement.
Compliance Obligations that identifies, accesses and evaluates laws, regulations and internal organizational requirements that apply to setting environmental objectives keyed to activities, products and services.
Task Management provides a central repository for tasks of any origin – whether one time or recurring tasks necessary to maintain compliance.
Meeting Management allows groups to collaborate, schedule meetings, track corrective actions, distribute resources and assign action items.
ETQ’s Risk Survey process provides a systematic and objective means of identifying, assessing and mitigating risk across all business functions. Make better decisions based on real risk data and mitigate and prevent risks before they occur. ETQ’s Risk Survey process allows you to:
Organizations must prepare and test response plans for a wide variety of potential emergencies from business interruptions to technology and security threats, to environmental and safety issues. As part of our Enterprise Risk Management Solution, this critical process enables customers to:
ETQ Quality Records Disposition collects quality records and creates reports on an organization’s quality campaign. Reporting is delivered via a dashboard that monitors KPIs, live data and other relevant performance metrics. The Quality Records dashboard can be configured to issue real-time alerts for any negative performance events.
Turn regulatory and compliance requirements from an obligation into strategic advantage. Ensure compliance with regulatory guidelines for electronic systems across all ETQ Reliance solutions. Automate complaints handling and regulatory submission.
Complaint Handling gives companies comprehensive control over how customer complaints are handled, recorded, reported and tracked in compliance with FDA guidelines. With complete and accurate information on complaints, companies can use that information to track all parties involved in the complaint (customers, suppliers, specific products, partners) and leverage that data to mitigate and prevent future complaints.
The electronic signature capture requirements of companies in the life sciences world can be complicated and difficult to manage, track and report. ETQ’s 21 CFR Part 11 and Annex 11 compliant software, including built-in audit trails and validation support, is a closed system that allows companies to automate the process of associating an individual’s secure electronic signature with every step in the electronic records keeping process.
ETQ Reliance Audit Trail is built with accountability and traceability in mind. However, ETQ has gone further than simple audit trail logging and includes enhanced features that make it easier and more efficient for organizations to ensure compliance.
Build a culture of quality, starting with step one of the product and service design process. Analyze product and process plans, establish metrics and benchmarks, and track the most critical quality processes across an organization.
Project Control ensures all tasks are completed on time and within budget. With this tool, users can automate tasks, deliverables and activities within all quality and compliance projects. Project Control features the type, subject, description, roles, owner(s) and start/end dates, along with updates and workflow functionality. Using workflows ensures that the project is on track, within budget and fully documented.
Product Specification Management improves the management of the product lifecycle from start to finish by helping to track and control all data specific -- or related -- to a product and its components and subsystems. Product specification management features the ability to generate a Bill of Materials (BOM) within a multi-document hierarchy and the ability to initiate and manage change requests.
The FMEA automates the analysis of product and process design, thereby reducing the time taken to study failure effects and mitigate the risk of potential failures — ultimately enabling organizations to make better decisions in their quality planning initiatives.
HACCP is designed to automate the safety process and is dynamically linked to preventive control processes such as Hazard Prevention, Sanitation and Hygiene Documentation and Training, Environmental Monitoring and Food Allergen Control.
This product automates the calibration and maintenance scheduling and report for any hard asset in a company’s inventory. Any piece of equipment can be scheduled and set up with automatic notifications to indicate when equipment is due for calibration.
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About
ETQ is the leading provider of quality, EHS and compliance management software, trusted by the world’s strongest brands. More than 500 global companies, spanning industries including automotive, biotech, food and beverage, manufacturing and medical devices, use ETQ to secure positive brand reputations, deliver higher levels of customer loyalty and enhance profitability. ETQ Reliance offers built-in best practices and powerful flexibility to drive business excellence through quality. Only ETQ lets customers configure industry-proven quality processes to their unique needs and business vision. ETQ was founded in 1992 and has main offices located in the U.S. and Europe. To learn more about ETQ and its various product offerings, visit www.etq.com.
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