ETQ Reliance Platform


ETQ Reliance Platform provides customers with a suite of fundamental administration capabilities and a set of core business processes that optimize customers' quality management programs.

Document Control

Industry standards and best-practice frameworks routinely call for the documentation of all manner of process and procedures. ETQ’s Document Control module allows customers to manage the creation, distribution and archiving of all controlled documents in a centralized and controlled framework. With ETQ Document Control companies can:

  • Create and import new documents
  • Route documents for review and approval
  • Release and distribute documents
  • Perform reviews and initiate change control
  • Easy management and integration of Microsoft Office® files with ETQ forms
  • Integrates with Employee Training module
  • Integrates with third-party systems

Employee Training

ETQ Employee Training enables the creation of employee profiles, management of training schedules, tracking of training results and generation of training reports.

  • Ensures that your workforce is knowledgeable and skilled on all responsibilities
  • Reduces the risk of adverse safety events that could result from insufficient training
  • Eliminates the need for manual processes, greatly reducing the risk of human error
  • Ensures consistency in training processes
  • Provides a centralized location for all training activities
  • Provides automated testing
  • Integrates with Document Control, Compliance Obligation, Job Safety Analysis and Hazard Analysis Critical Control Point modules
  • Integrates with third-party systems

Audits Management

Audits are essential for identifying and reducing areas of noncompliance. It’s important to have complete visibility and control over the auditing process while streamlining the scheduling, assigning, executing and reporting phases. Smart organizations are looking for ways to replace inefficient and error prone manual audit processes with automated audit management systems, like ETQ Audit Management, which lets users:

  • Build checklists from ready-to-use templates, Microsoft Excel integration or from scratch
  • Plan audits to configurate the review and approval processes
  • Perform audits and distribute reports in PDF format to team members
  • Assign actions based on audit findings and track progress
  • Issue CAPAs when necessary based on audit findings
  • Trace the entire audit process and use findings to boost overall quality
  • Manages the audit process from planning, auditing to reporting
  • Provides users with the ability to set up audit and auditor profiles, build in templates for a variety of audit types, and build in checklists for various areas to be audited
  • Integrates with Corrective Action (CAPA) module for investigation and resolution

Corrective Action(CAPA, SCAR)

Corrective actions are part of any quality system. Effectively addressing and managing adverse events lets organizations quickly resolve issues and maintain a high level of overall quality. ETQ’s Corrective Action module allows users to prioritize, filter, track and execute corrective actions automatically.

  • Manage and address both internal Corrective Actions and those that involve external suppliers (SCAR)
  • Address systemic or recurring quality issues and use a process-based approach to resolve them
  • Generate a corrective action or preventive action request that routes through review, containment, root cause analysis, development of corrective action plans, and verification stages
  • Generate a Corrective Action history report, which provides a snapshot report of the entire event
  • Enable all stakeholders to collaborate on systemic issues
  • Use the ETQ Reliance Risk Management module to measure and track risk using quantitative tools to calculate risk rankings
  • Integrates with Audit Management, Complaint Handling, Nonconformance Handling, and any other desired process

Change Management

ETQ’s Change Management module provides a change summary that describes the change to be implemented, identifies the affected documents, and creates necessary action plans.

  • Manage all aspects of the Change Management process from the beginning until the end
  • Reduce cycle time for Engineering Changes by making sure that all relevant information is sent to responsible individual(s) on scheduled times in a predetermined way
  • Reduce cost of Change Management by running changes in parallel
  • Link quality activities to change management
  • Provide workflows to allow cross-functional teams to collaborate
  • Create automated timelines and due dates to ensure work is on track
  • Assess risks and opportunities for initiating certain changes through Risk Register module
  • Link to other areas of the business to determine impact of changes
  • Central repository for all change types
  • Initiate action plans based on change type
  • Integration with the Document Control module
  • Integrates with third-party systems

Risk Register

The risk register is a centralized repository for risk and hazard data from all operational areas of a business. As the repository grows, companies can make critical business decisions based on a comprehensive set of real-world hazards and baseline data that can impact almost any aspect of business.

  • Manages risks identified by the organization and, for each risk, identifies risk controls and assessments history
  • Create risk assessment templates with tables and charts to identify severity, frequency or other risk-based criteria
  • Calculates the risk of quality events at every step of the process
  • Identify trends and risk analysis across multiple departments
  • Automatically segregate and categorize events at the source module level (CAPA, Complaints, Audits, etc.)

Task Management

Task Management provides a central repository for tasks of any origin – whether one time or recurring tasks necessary to maintain compliance.

  • Ensure timely completion of and visibility to all tasks
  • Schedule recurring tasks on user definable time frames

Release Management

Keeping your ETQ Reliance environment up to-to-date with the latest releases is a business imperative. In addition to avoiding regulatory risk from being out of compliance, updates deliver real-world business ROI. That’s why, since 2016, ETQ has adopted a Continuous Release strategy, letting customers install all new functionality through patches, without major upgrade projects.

ETQ Release Management provides the documentation and functionality you need to efficiently and effectively take advantage of these updates. ETQ provides a fully validated robust software solution. You can leverage our validation for everything you take out of the box, and we provide detailed information to identify areas where risk-based delta validation should be performed.

  • Avoid regulatory risk
  • Reduce verification and validation effort
  • Drive user adoption and accelerate process improvement, positively impacting the quality of your products and brand
  • Reduce operational costs by improving user efficiency and stakeholder experience
  • Faster adoption of enhancements from ETQ, and from your own configuration release cycles
  • Rigorous change management process to help you accurately assess the impact on intended use
  • Baseline verification performed and maintained by ETQ to support a risk-based delta validation approach

Centralized Reporting Analysis

Organizations need to make sense of large amounts of data to make decisions to improve and innovate. ETQ’s Centralized Reporting solution lets companies organize data by creating drag and drop analytics reports, create scheduled reports that drill down on data, filter data by relevant factors, and search data sets easily and efficiently. ETQ allows customers to dig deep into their data and use that information to drive continuous improvements and maximize business value.

Delegation & Escalation

ETQ Delegation automates the process of delegating, escalating and tracking assignments so that time-sensitive issues and tasks are completed if the primary task owner is unavailable or assigns the task to a team mate. By monitoring due dates and task requirements and issuing notifications and updates to appropriate team members, ETQ Delegation and Escalation ensures that no project task falls through the cracks and any issues are elevated to the correct team member.


ETQ Designer is an intuitive, graphical drag-and-drop interface for creating and modifying workflows, forms, fields and reports. The ETQ Designer allows faster form creation and workflow configuration to reduce overall implementation time.

Administration Center

The ETQ Administration Center enables ETQ administrators to distribute ownership based on location, allowing for configuration of each location in a centralized application.

  • Configure the ETQ Portal options by location or group, standardize applications and views based on user access level
  • Define organization hierarchy
  • Manage users and groups
  • Set security access levels
  • Define keywords by location, department and group across multiple sites
  • Define filtering criteria based on user location
  • Define integrations to other systems
  • Manage multi-language localization