Solutions for Government Services

The same challenges that face private sector businesses also face the Government Services industry. Policies, procedures, corrective actions, and more are all operational issues that must be handled at the federal, state, and local levels of Government. As a result, more and more Government agencies are adopting quality standards such as ISO 9000 to address challenges within their organization.

EtQ has been at the forefront of providing Government agencies with a robust, flexible application to manage quality and safety. EtQ is recognized for helping one of the largest federal agencies in becoming the first of its kind to achieve ISO 9000 status. EtQ's Quality Management Software helps maintain quality while providing a flexible workflow platform to adapt to changing business processes, without programming.

Challenges Facing the Government Services Industry

Unified Quality Process

Too often, business processes are disconnected, with complaint handling forms, SOPs and the like not connected to the next phase in the record's life cycle. EtQ's Quality Management Software allows the process to be linked automatically and intelligently Complaint handling forms are assessed, investigated, and opened as a Corrective Action if needed. SOPs are linked to the Employee Training database, and assignments are sent. Risk Assessment tools assess the risk of records throughout the process. This unified process for handling Quality Management issues results in an efficient system, where no time is lost and no problem overlooked.

Business System Integration

As more and more business systems are implemented in a Government organization, the ability to communicate between these systems becomes difficult. As a result, crucial processes are disjointed and often rely on manual "jumping" between systems, which can lead to inefficiencies in the process. EtQ's Quality Management Software features a robust integration layer that allows for information to be passed to and from external systems, widening the scope of the quality process to include ERP, MRP, MES and other business systems.

Advanced Search and Reporting

Having a system store your documents and records is often not enough to ensure quality within a business. The ability to rapidly retrieve documents and generate reports on the state of the quality operations is a key need within the Government services industry. EtQ's Quality Management Software features advanced tools to search for documents, create custom views within the application, and generate template or ad-hoc reports.

Collaborative, Enterprise Environment

Large Government Services industries with multiple divisions typically have independent, hybrid systems in place. Bridging the gap between these systems is inefficient in the long-term, and ultimately will require expensive customizations to link the enterprise. Re-routing documents, meeting to discuss integration strategy, and IT man-hours in customizations result in lost time and money. EtQ's Quality Management Software is designed to incorporate the whole enterprise in collaborating at the enterprise level, while maintaining each division's independent business workflow. The result is a unified Quality Management System that allows for each division to collaborate with the enterprise.

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