Case Studies

EtQ customers include leading global companies that have selected EtQ to successfully manage their business. Here are just some of EtQ's satisfied customers:

Cooper Tire

Formed in 1914, Cooper Tire & Rubber Company (Cooper Tire) is a global organization that specializes in the design, manufacturing, marketing, and sales for the tires of passenger cars and light trucks. They also have subsidiaries that specialize in tires for medium trucks, motorcycles, and racing vehicles. Cooper Tire is headquartered in Findlay, Ohio, but has other facilities specializing in manufacturing, sales, technical, distribution, and design located in 10 countries throughout the world. With so many locations, it was necessary for Cooper Tire to ensure consistency in audit processes throughout. This need, combined with a knack for innovation, brought about a desire for an alternative method of managing internal audits. Leveraging EtQ Reliance, Cooper Tire was able to create a module that fit their business needs.


Epicure® is a Canadian, family-owned and women-led company that is committed to doing good through good food experiences and by giving back to communities. Epicure required a scalable Food Safety Management System (FSMS) that would be easily deployable and maintained, and that would provide a central location for all of its documents. It found these capabilities and more in EtQ.


FUJIFILM Manufacturing U.S.A., Inc. implemented EtQ Quality Management Software in 2006, to help unify its sites and consolidate the company's quality and environmental processes. As Fujifilm moves forward, they plan to expand EtQ Reliance to cover its process safety management and FDA regulations. FUJIFILM Manufacturing, U.S.A., Inc. has utilized the robust features and modules of EtQ's Quality Management Software to coordinate compliance efforts across multiple sites, combine crucial processes for quality and environmental management, and expand the quality and FDA Compliance system for the long term.

Herman Miller

Herman Miller, Inc. (HMI), an international office furniture manufacturer, relies on EtQ Inc.'s Solutions to manage its entire document control system, including its supply chain management process. By implementing EtQ Solutions, HMI employees have created an ever-expanding knowledge base.

Kimberly-Clark Corporation (K-C)

Kimberly-Clark Corporation (K-C) is a leading manufacturer of consumer products, medical supplies, and medical devices. With manufacturing facilities in 35 countries and sales of over $19B, K-C recognized a need for a system that could more efficiently and effectively manage the quality, environmental, health and safety processes across their global empire. Using EtQ as a platform, K-C was able to integrate their overlapping point solutions into a harmonized Safety, Environmental, and Quality (SEQ) process.


Franchise World Headquarters, LLC (service organization for the SUBWAY® restaurant chain) will be celebrating its 50th anniversary this year. Fred DeLuca, starting with a $1000 loan from co-founder Peter Buck, grew the SUBWAY® system into the largest restaurant chain in the world, with over 43,000 stores in over 110 countries today. The functionality that ultimately led SUBWAY® to EtQ was its flexibility—the company selected EtQ Reliance and has reaped the benefits of automation.

Virginia Blood Services

For Virginia Blood Services (VBS), automation has become a catalyst for enhancing business processes. The nonprofit organization, which is the sole provider of blood to 21 hospitals, provides the blood for nearly 2/3 of organ transplant patients in Virginia, and is one of the largest volunteer efforts in central Virginia. VBS was able to utilize EtQ’s out-of-the-box modules and utilities to automate many of their processes. In addition, VBS’ daily QC reports on its hematology analyzer required a unique business process specific to VBS and VBS operations. Through use of EtQ’s flexible platform, the company was able to configure a new application, which efficiently managed and tracked this particular process. The automated QC application allows a more efficient daily QC process at the locations where these analyzers are installed.


For Vistakon, a division of Johnson & Johnson Vision Care, consistency in their Nonconformance, Investigations, and Corrective and Preventive Action (NIC) processes is key to maintaining a high level of quality throughout the organization. To be most effective with this, they would need to eliminate the “paper chase” by replacing their manual system with an automated Quality Management System (QMS). With the implementation of a QMS, automation would soon become the driving force behind the success of Vistakon’s NIC processes.