The 2024 ETQ Reliance® Customer Conference in Dallas has officially wrapped up!
ETQ spent a week in “Big D” – Dallas, Texas – with customer, partners, industry experts and our colleagues from Hexagon discussing all the great things that “Quality Creates” and the ripple effect it has on quality throughout your organization, your customers, your community and your industry.
Customer Conference Event Highlights
Highlights included a day-long training on ETQ Reliance configurations, a keynote by CEO Vick Vaishnavi on the role of integrated, data-driven quality and how ‘Quality Creates’ business value, and product roadmap updates from CTO John Taylor and CPO Prashant Darisi.
The week also included hearing from industry leaders like James Wells of LNS Research on how to embed quality for competitive advantage and Josh Weiss, President of Hexagon Manufacturing Intelligence, who discussed how to achieve business excellence through a total quality approach.
Wednesday evening was packed with excitement, fun and friendly competition at The Sandy Pickle. It was great to unwind with our customers, partners and colleagues after the first full day of discussions with pickleball, beach volleyball, virtual golf simulators and of course, networking with ETQ customers and colleagues.
Leading brands like Hitachi Energy, Kimberly-Clark, Organon, Integer and Rochester Electronics were featured throughout several customer panels during the event, speaking on leveraging ETQ Reliance to overcome workforce challenges like decreasing the cost of poor quality, achieving compliance at scale, improving supplier quality, connecting their frontline workers from the shop floor to the top floor and how they each drive operational success through strong, scalable quality processes.
ETQ Launches AI-Based Predictive Quality Analytics Solution
At the recent customer conference, ETQ unveiled the groundbreaking ETQ Reliance Predictive Quality Analytics solution, bringing a new level of AI-driven insights to the quality management space. This advanced solution allows for automated, early detection and proactive resolution to prevent manufacturing problems, limit production variation, speed decision making, deliver prescriptive solutions to supply chain issues and boost overall delivered quality.
By extending proactive quality management to the shop floor, organizations can boost quality, innovation across the product manufacturing process – enabling product optimizations and continuous improvement.
Through a strategic partnership with Acerta Analytics, a leader in predictive quality analytics software, ETQ integrates Acerta LinePulse—an AI and machine learning-driven platform—into ETQ Reliance. This partnership unlocks a predictive, closed-loop quality system that combines real-time data analysis with advanced quality workflows.
Together, ETQ and Acerta will offer manufacturers a seamless way to harness the future of quality management, driving continuous improvement and maximizing production value.
2024 Innovation Excellence Award
The last session of the week was presenting the winner of the “Innovation Excellence Award.” For more than 20 years, ETQ has presented this award to customers who show innovative and new ways to use ETQ Reliance in the pursuit of optimal quality. This year, after hearing from peers and analyzing their entries, ETQ Reliance Customer Conference attendees had a chance to vote for the innovative quality idea they thought was most deserving to win this year’s award.
Finalists included Chris Boehle, administrator at GM; Bal Badial, platform owner at Organon and Veronika Dortch, IT manager at RR Donnelley.
Dortch won the votes of her peers after showcasing how RR Donnelly tracks greenhouse gas emissions, reporting on them based on local jurisdictional requirements and looks for areas of continuous improvement. Her presentation discussed how ETQ Reliance allows RR Donnelley to manage globally while acting locally. The organization is protecting and enhancing the environment, which led to a majority of attendees selecting their solution as the most innovative and most impactful, allowing Dortch to t home the award. Congratulations!
Join Us Next Year!
It’s not too early to start thinking about the 2025 ETQ Reliance Customer Conference. You won’t want to miss out. Need some reasons to attend?
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- See what’s in store for the future of ETQ Reliance. Our product roadmap session will give you a sneak peek at what’s ahead.
- Opportunity to meet with your ETQ account team. We’re listening – we want to partner with you on your quality journey and support you to achieve your organizational goals.
- Learn from your peers. Hear real-world use cases and get inspired by other customers’ quality journeys and hear about their plans that have reduced cost of poor quality, ensured and managed supplier quality, and implemented safety initiatives.
- In-depth, hands-on training with ETQ Reliance experts. Level up your ETQ Reliance knowledge, and return to work with new tools to make an impact on your organization’s quality journey – and learn tips and tricks.
- Learn how ETQ is addressing Artificial Intelligence and Machine Learning, Predictive Analytics and Connected Worker technologies to help improve your decision making.
Thank you to everyone who attended and contributed to making this event a success. We look forward to seeing you next year for even more innovations and insights.