Enterprise Quality and Compliance Management Software

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Material Returns

Material Returns Overview

The Material Returns module designs and tracks all returns that happen within your company. This module allows you to identify, and track different types of returns, the reason for the return, the material that needs to be returned, and quantities to be returned. Users can generate nonconformances and other workflows that link directly to the original return.

The Material Returns application is just one of the dozens of processes EtQ's Quality Management Software System streamlines and simplifies. EtQ's Quality Management Software System lets you take full advantage of the familiarity that most of your users already have with a web browser by providing an interface with which they are already comfortable and productive. Other Modules include: Document Control Software, Audit Management Software, Employee Training Software, Nonconformance Software, Change Management Software, Corrective Action (CAPA) Software, Complaint Handling Software, Calibration Software, Risk Assessment Software and EtQ's Centralized Reporting Tool, and more!

Event Initiation

	•	Automatic creation of events from 3rd party CRM systems (e.g. SAP, Oracle)
	•	Automatic assignment based on CRM data
	•	Product and patient information is automatically looked up from existing systems
	•	Related events are automatically looked up and displayed
	•	Integrate with 3rd part CRM systems (e.g. SAP, Oracle)
	•	Automatically notify affected departments and personnel
	•	Automatically load product, patient and customer information

Event Handling

	•	Issue and track RMA and samples
	•	Form letter templates for various types of correspondence
	•	Create and assign multiple action items to accelerate resolution
	•	Easily configurable workflow to automate review and approval process
	•	Graphical workflow presentation
	•	Intuitive workflow display to show document status

Adverse Event Reporting

	•	Decision trees are configured out of the box (e.g. MDR, ADI)
	•	Additional product specific decision trees can easily be configured
	•	Force creation of regulatory reports based on user definable conditions
	•	More then 40 regulatory forms (e.g. MedWatch, MHRA, MedSafe)
	•	Automatic PDF Conversion

Initial Assessment

	•	Record initial assessment results
	•	Option to close appropriate events at this stage
	•	Perform risk assessment using two, three or four dimensions
	•	Automatic risk calculation and results based on your policies
	•	Display decision guidelines based on calculated risk level
	•	Risk mitigation history

Investigation

	•	For confirmed adverse events initiate a full investigation
	•	Event data will be automatically inherited into investigation
	•	Dual link between event and investigation
	•	Automatically launch investigation action plan activities and assignments
	•	Automatically lookup and display related investigations