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EtQ's
Integrated Modules Extend Quality
Outside a Company's Four
Walls |
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FARMINGDALE,
NY (08-28-07): Using
EtQ's integrated modules
and web-based platform,
companies are able to enable
"Value-Added Partners"
(customers, suppliers, vendors,
partners, etc.) to fill
out quality-related events
that link directly into
the EtQ Quality Management
System.
Effectively handling
complaints, material returns,
and other quality events
can prove a challenge
for many companies. In
many cases there is disconnect
between an incoming event,
and the necessary workflows
associated with handling
the event within the quality
system. This can result
in double entry of data,
whereby critical information
is susceptible to error,
and company's Value-Added
Partners are unable to
track, manage and participate
in key quality processes.
EtQ's integrated
set of modules enables
these partners to record
and track quality events,
whether material returns,
incidents, complaints
and more. This is accomplished
using EtQ's web-based
platform and integrated
Quality Management System.
For example, incoming
complaints can be logged
into the quality system
directly from the supplier
via the web, triggering
notifications to the quality
department via email.
This information can then
be investigated, risk
assessment can be analyzed,
and the appropriate actions
can be taken to correct
the problem. Throughout
the process, the complaint
information and status
is visible to the supplier,
allowing them to not only
participate in the quality
process, but also track
the status of their complaint.
Enhanced security features
ensure that the supplier
sees only the information
that pertains to their
complaint, and nothing
more.
"We are seeing a growing
trend of companies who are
utilizing EtQ's integrated
modules to take quality
related events, and extend
the process to outside of
their four walls," says
Glenn McCarty, Chief Executive
Officer of EtQ. "Before
EtQ, quality events had
to be logged directly from
within the company. With
EtQ's web-based platform
and enhanced security, companies
are starting to allow the
"Value-Added Partners" -
suppliers, customers, vendors,
and more - to enter the
information directly within
the EtQ system." Glenn
goes on to say that this
provides a seamless way
of communicating key data
with external resources
to the quality system, and
allows for enhanced visibility,
both on the company's
side, and for these Value-Added
Partners.
This type of collaboration
can be seen in many of EtQ's
modules. Whether tracking
material returns, incidents,
or any other quality events,
information that is required
from external resources
can be entered directly
by that resource. Furthermore,
this collaboration can occur
as many levels within the
system. "If a corrective
action is required based
on an event, the company
can assign actions within
the workflow to the Value-Added
Partner, such as root cause,
and have that partner fill
out sections within the
form, enabling them to participate
in the corrective action
process." Glenn continues
to say, "as with all of
EtQ's forms, security protocols
prohibit these partners
from seeing any data other
than their 'piece of the
puzzle' - they are limited
to their section of the
quality process."
EtQ continues to develop
technologies that not
only foster quality and
compliance within and
organization, but also
foster enhanced collaboration
and integration within
the supply-chain, broadening
the concept of quality
management outside the
four walls of the enterprise.
About
EtQ
EtQ is the leading Enterprise
Quality and Compliance Management
Software for identifying,
mitigating and preventing
high-risk events through
integration, automation
and collaboration. EtQ uses
best in class, integrated
modules and enterprise application
integration to manage and
measure quality and compliance
processes and execute organizational
change. Key modules within
the product include: Document
Control, CAPA (Corrective
and Preventive Action),
Audits, Complaint Handling,
Risk Management, Change
Management, Employee Training,
Nonconforming Materials,
Enterprise Reporting and
more than 20 additional
compliance-oriented modules.
With its world class flexible
workflow, collaborative
platform EtQ has developed
a unique niche to support
enterprises involved in
various compliance management
initiatives such as; cGxP
(FDA), ISO 13485, ISO 9000:2000,
ISO/TS 16949, ISO 14001,
AS 9001, TL 9000, OHSAS
18001, RoHS and similar
standards for compliance
and regulatory management.
EtQ has been providing compliance
solutions to a variety of
markets for over fifteen
years.
For more information or
to schedule a virtual demo,
contact EtQ Inc., at 800-354-4476
or 516-293-0949, or e-mail
us at
.
Contact: Tim Lozier
EtQ, Inc.
800.354.4476 ext. 19
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EtQ
is a trademark of EtQ
Management Consultants,
Inc. All other product
names and company names
are trademarks or registered
trademarks of their respective
owners.
This release is intended
for informational purposes
only.
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