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Solutions
for Government |
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The same challenges that
face private sector businesses
also face government. Policies,
procedures, corrective actions,
and more are all operational
issues that must be handled
at the federal, state, and
local levels of government.
As a result, more and more
government agencies are
adopting quality standards
such as ISO
9000 to address challenges
within their organization.
EtQ has been at the forefront
of providing government
agencies with a robust,
flexible application to
manage quality and safety.
EtQ is recognized for helping
one of the largest federal
agencies in becoming the
first of its kind to achieve
ISO 9000
status. EtQ's
Quality Management Software
helps maintain quality while
providing a flexible
workflow platform to
adapt to changing business
processes, without programming. |
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Challenges
Facing Government Services Industry |
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Collaborative,
Enterprise Environment
Large government industries with
multiple divisions typically have
independent, hybrid systems in
place. Bridging the gap between
these systems is inefficient in
the long-term, and ultimately
will require expensive customizations
to link the enterprise. Re-routing
documents, meeting to discuss
integration strategy, and IT man-hours
in customizations result in lost
time and money. EtQ's
Quality Management Software
is designed to incorporate the
whole enterprise in collaborating
at the enterprise level, while
maintaining each division's independent
business workflow.
The result is a unified Quality
Management system that allows
for each division to collaborate
with the enterprise.
Unified
Quality Process
Too often, business processes
are disconnected, with complaint
handling forms, SOPs and the like
not connected to the next phase
in the record's life cycle. EtQ's
Quality Management Software
allows the process to be linked
automatically and intelligently.
Complaint
handling forms are assessed,
investigated, and opened as a
Corrective
Action if needed. SOPs are
linked to the employee
training database, and assignments
are sent. Risk
Assessment tools assess the
risk of records throughout the
process. This unified process
for handling Quality
Management issues results
in an efficient system, where
no time is lost and no problem
overlooked.
Business
System Integration
As more and more business systems
are implemented in an government
organization, the ability to communicate
between these systems becomes
difficult. As a result, crucial
processes are disjointed and often
rely on manual "jumping"
between systems, which can lead
to inefficiencies in the process.
EtQ's
Quality Management Software
features a robust integration
layer that allows for information
to be passed to and from external
systems, widening the scope of
the quality process to include
ERP, MRP, MES and other business
systems.
Advanced
Search and Reporting
Having a system store your documents
and records is often not enough
to ensure quality within a business.
The ability to rapidly retrieve
documents and generate reports
on the state of the quality operations
is a key need within the government
industry. EtQ's
Quality Management Software
features advanced tools to search
for documents, create custom views
within the application, and generate
template or ad-hoc
reports. |
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